System Administrator

Provides software, hardware, network support, training, and troubleshooting in a networked computer environment. Provides support on a wide range of applications including Google Enterprise and Zoom.

How You'll Make an Impact

• Knowledge of and technical expertise supporting Apple products.
• Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments.
• Manage standard deployment of hardware/software solutions.
• Passion for technology, teamwork, overcoming challenges and providing exceptional customer service
• Constantly update job knowledge
• Responds to user requests for service and determines nature and extent of support needed and installs, configures, maintains, and troubleshoots a wide range of software used throughout the operation.
• Performs hardware/software upgrades to existing computer equipment as needed.
• Trains users as needed in startup, basic and advanced use of software programs including such as Google Suite, Apple Laptops, and mobile devices. May provide group training on request. 
• Standard software and a working knowledge of a wide variety of commonly used hardware and software.
• Assists in evaluation and testing of computer software and in planning for future needs.
• On-board and off-boarding of employees regarding equipment setup, accounts, and tracking of such tasks.
• Maintain current and accurate inventory for all IT assets.
• Basic understanding of Networking and routing protocols
• Performs other related duties as required to accomplish the objectives of the position

Who You Are

• Requires special technical knowledge of the techniques and procedures of software, hardware, and network support for multiple users.
• Must understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
• Proactive attitude towards problem solving and projects