System Administrator

About the Role

The System Administrator will be responsible for general system administration tasks such as; adding, moving, and changing user accounts within the Microsoft Active Directory or Microsoft Entra ID, Group membership creation and maintenance tasks, Microsoft Exchange account maintenance, file share creation and permission changes, File Server restores, and being a tier two escalation resource for generic windows troubleshooting issues that are escalated from User Support Services department.
The ideal candidate will have basic knowledge of ITIL concepts, including Incident Management, Service Requests, Problem and Change Management, and the usage of ITIL Service Desk tools, such as MS Service Manager. The candidate will work well within team based structured departments. Under general supervision, the employee receives assignments and is expected to complete them with substantial independence

Responsibilities and Duties

• Microsoft Entra ID and Active Directory administrative account tasks.
• Monitors, tunes, diagnoses, and resolves escalated complex operating system and application problems from User Support Services.
• Writes and maintains user and operational instructions.
• Reads and understands technical or other complex materials required for the job.
• Participates in all Operations and Maintenance rotational duties, including enterprise monitoring.
• Responds to alerts sent to company provided cell phone to ensure system availability.
• Partakes in server patching rotation approximately every five months.
• Monitors and completes requests for service using Microsoft Service Manager.
• Practices ITIL concepts, including Incident Management prioritization, documentation, escalation, and resolution,
• Writes and maintains moderate to complex PowerShell scripts.
• Performs other related duties as assigned or requested.

Qualifications and Skills

• Five years of professional information technology experience supporting users in a help desk environment.
• Three years of professional experience creating end user documentation.
• Three years of professional experience creating technical procedure documentation.
• Experience using VMware, VMware Horizon, Dell Wyse clients, VPN technologies, Microsoft Service Manager, Kaseya Management, Backup technologies, Microsoft Exchange, and Citrix Share File .
• Candidates must possess experience with Windows 10 and Windows 11 desktop operating systems in an enterprise environment.