System Administrator

Work Flexibility: Onsite

Vocera is seeking an experienced Systems Administrator to aid with implementing and providing systems administration for Vocera solutions for one of Vocera's enterprise customers. The position will be responsible for ensuring successful and continued adoption of the overall Vocera solution set. This position reports to the Supervisor, Systems Administration.

Who we want:

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

• Train users to use products effectively; Collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Deliver advanced training and support for super users and clinical educators
• Deliver 'train the trainer' sessions to clinical educators creating a sustainable training process post-contract
• Provide on-site support for reporting and resolving end user issues, including issues with equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Technical Support and the customer's support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using case management software
• Review reports with customer stakeholders. Identify opportunities to improve product performance and adoption and take action on implementing the improvements
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines
• Manage multiple databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
• Manage servers including software updates, OS maintenance, backups, and collaborate with the customer on antivirus, server monitoring and disaster recovery practices
• Manage devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes

What you need:

• Bachelor's Degree in Nursing, Nursing Informatics, Business Administration or Information Technology or related field or equivalent
• 5+ years' clinical or healthcare IT (HIT) experience
• Must be a US Citizen
• Demonstrated success in delivering excellent customer support
• Prior experience supporting clinical end users through rounding and training
• Able to work under pressure with physician and nursing staff
• Experience with clinical workflow analysis and design
• Highly proficient with MS Office, especially Excel
• Experience with Cisco wireless networks and equipment a plus
• Minimal travel (up to10%) within the US
• Proof of full COVID-19 vaccination required

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.