System Administrator

Location: This role is REMOTE and open to candidates nationwide in the United States.

AbacusNext is an industry-leading vertical SaaS provider for the compliance-focused Professional Services market. We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.

Business System Administrator will develop a sound knowledge of current corporate systems and applications, liaise with business managers and end users to understand and document business requirements for changes, new projects, initiatives and developments.

The Business Systems Administrator will assist in evolving the current technology and data platforms, as well as recommend technical solutions to support the future vision of the business.

Job Duties & Responsibilities:

• Develops a comprehensive understanding of the technology infrastructure including licensed and proprietary software applications, methodologies, and data
• Handles ticketing, tracking, and communication through to resolution
• Supports Client Service team with portal and other proprietary software incidents as needed
• Identify and analyzing business needs, conducting requirements gathering, and defining scope and objectives
• Recommends solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology
• Prepare documentation related to process, workflows and integrations
• Partners, and supports technology related intra/inter-department projects and business initiatives
• Design data flows and BI dashboards to meet the business needs
• Other duties as assigned

Requirements

• Bachelor's degree or minimum 5 years' experience in similar role
• Strong problem solving and analytical skills
• Excellent oral, written and interpersonal communication skills
• Self-starter with the ability to analyze tasks and come up with business process recommendations
• Working knowledge of various technologies including Salesforce, Zendesk, Docusign, Hubspot, Pendo, Jira/Confluence, NetSuite, Domo, SQL databases, integrations and middleware (Celigo,MuleSoft,etc), BI visualizations
• Hands-on experience with systems implementation, integration, project management
• Experience with Quote to Cash or Configure, Price, Quote (CPQ) preferred
• Understanding of data models and how to effectively extract, transform and load data
• Ability to multitask and meet deadlines while remaining flexible toward unexpected changes

Benefits

• Flexible PTO
• Summer Fridays
• No meeting Fridays
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

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