System Administrator I

Description
C ompany
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN .

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The System Administrator will be responsible for the management, operation, maintenance, and support of Windows servers, laptops and desktops as directed by the IT Manager and CIO. This person will respond to server, storage, and network alarms and outages, dispatch to remote sites for troubleshooting and repairs as well as document network infrastructure, update and close trouble tickets, and document root cause of server, endpoint, and network issues. This Administrator will report to the IT Manager and CIO and will work closely with other members of the Internal IT team to support all technology at our corporate offices.
Responsibilities

• Perform day-to-day administration and operational functions of the data center server environment
• Design, set up, configure, and troubleshoot Windows servers, Windows endpoints, and other peripheral components to support all aspects of the day-to-day operations.
• Maintain Microsoft and third-party patches and updates.
• Administer user access and security permissions. Grant and remove access for new employee onboarding and separated employee offboarding.
• Day-to-day monitoring of the server, endpoint, and network environment.
• Documentation of Procedures and Networking of server environments (ensure that all network and server documentation is accurate and up to date)
• Document issue resolution using the helpdesk ticketing system
• Submit Request for Change forms when needed. Participate in Change Advisory Board meetings
• Install and configure hardware, and software and load new applications as needed
• Maintain excellent communication with all end-users and other members of the technology department
• Assist other team members in executing various project tasks.
• Work independently to execute project tasks.
• Work with hardware break/fix vendor as needed.
• Execute other assigned tasks as delegated by the end user requests, Manager, and Executive team.

Requirements

• 5 years of experience working with both physical and virtual (VMware/Hyper-V) servers.
• 5 years of experience working with Windows-based laptops and desktops (Windows 10/Windows 11)
• Hands-on experience in Windows OS security hardening and security best practices
• Strong experience with Hyper-V is preferred.
• Experience with Hyper-V Clustering is a plus.
• Good experience with distributed systems with a focus on achieving high availability and fault tolerance.
• Hands-on experience with Data Protection solutions such as Carbonite Cloud and Server (e-Vault).
• Working knowledge of Meraki firewalls.
• Working knowledge of scripting languages such as PowerShell.
• Experience using ServiceNow or Zoho, ticketing or ITAM is a plus.
• Must be highly detail-oriented and organized with excellent analytical and problem-solving skills
• Must have excellent customer service, written communication, and interpersonal skills.
• Participate in on-call rotation for after-hours support and maintenance, such as patching.
• Driver's license required.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.