System Administrator II

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Job Title

System Administrator II

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

ITD Enterprise Lifecycle Svcs-Information Tech Div

Job Code

T27009

Shift

Evenings

Schedule

1:00pm-10:00pm

Job Summary

Ensures workstations and peripherals are maintained at the highest level of availability and reliability. Handles LAN administration, installations, email administration, consulting services and problem resolution. Assists staff and management in making Information Systems investments and decisions. Provides consulting for the assigned department(s).

Job Details

Responsibilities:

• Consults on desktop applications and configurations to improve employee productivity.
• Troubleshoots software, hardware, network protocols, workstation and departmental server-related problems.
• Provides second level diagnostic Help Desk support for hardware, software and operating systems.
• Acts as primary contact for ongoing support requirements including all hardware components.
• Coordinates workstation purchase decisions based on enterprise standards.
• Recommends, designs, builds and supports PC workstations.
• Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks.
• Demonstrated ability to multi-task, set priorities, interact with all levels of internal and external personnel and excellent customer service.

Work Experience:

• Minimum two years information systems experience.
• Mid-size workstations support experience and server environment is required.
• Experience with personal computer architecture, interface components and telephone systems preferred.

Physical Requirements:

• Will be required to frequently move, box, personal computers, 17' monitors, printers and peripherals up to 75 pounds via the use of a two-wheeled cart or dolly.
• May occasionally be required to transport equipment in personal vehicle.
• Requires normal or corrected vision, hearing and speech.
• Requires frequent standing, walking, sitting and manual dexterity to operate computer.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities