System Administrator II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

System Administrator II

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Taussig Administration-Taussig Cancer Institute

Job Code

T27009

Shift

Days

Schedule

8:00am-5:00am

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 2 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for a Systems Administrator to join our team of devoted caregivers. Within our IT team, caregivers will take care of our cancer patient population and ensure that systems work efficiently to deliver world class care. You will: • Build and maintain detailed workstation documentation. • Handle LAN administration, installations, email administration, and problem resolution. • Recommend, design, build, and support requirements including all hardware components.

The Ideal future caregiver: • Has strong communication and customer service skills. • Can multitask in a stressful situation. • Works well in a close-knit, teambuilding environment. • Can Setup and image computers, and handle PC configuration management software. • Has strong PC hardware and software troubleshooting skills.

This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic. This team has four separate job titles outside of management positions. Within those titles, there are multiple levels available to caregivers, allowing themj to move into other titled positions within the team.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Consults on desktop applications and configurations to improve employee productivity.
• Troubleshoots software, hardware, network protocols, workstation and departmental server-related problems.
• Provides second level diagnostic Help Desk support for hardware, software and operating systems.
• Acts as primary contact for ongoing support requirements including all hardware components.
• Coordinates workstation purchase decisions based on enterprise standards.
• Recommends, designs, builds and supports PC workstations.
• Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks.
• Demonstrated ability to multi-task, set priorities, interact with all levels of internal and external personnel and excellent customer service.

Work Experience:

• Minimum two years information systems experience.
• Mid-size workstations support experience and server environment is required.
• Experience with personal computer architecture, interface components and telephone systems preferred.

Preferred Qualifications:

• Desktop support experience
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 50 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities