System Administrator - Level 1

Job Description

POSITION PROFILE

This is an entry level technical operations position whose main responsibilities include monitoring and

administration of production servers, network devices, applications, and systems. This position reports to the Manager II, ITS Network Operations and the quality of work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.

JOB DUTIES AND RESPONSIBILITIES• Perform problem analysis and systems monitoring• Perform server OS and hardware maintenance• Physical and virtual hardware resource administration• Utilizes various network tools for monitoring and testing the network and associated devices• Work with engineers regarding monitoring alerts and client issues• Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems• Provide weekend and off-hours support, as needed• Conduct proactive systems maintenance for client servers• Contact clients and internal staff about monitoring events as needed• Manage outage communications between Ricoh ITS and vendors/customers• Maintain client security levels and confidentiality of information• Input and manage events / incidents through our ServiceNOW service level management system.• Generate documentation for processes in the NOC as needed• Learn and follow company policies and procedures• Perform in a fast paced, high volume environment• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:• 1 or more years of experience in managed IT.

Typically Preferred:• Associate degree in computer science or closely related field preferred• Technical certifications (MCSE, A+, ITIL, CCNA, etc.)

KNOWLEDGE, SKILLS AND ABILITIES• Knowledge of networks and TCP/IP• Knowledge of Windows Server operating systems• Knowledge of Microsoft Exchange and Active Directory• Strong teamwork skills and a systems approach to technology support• Strong troubleshooting skills and a good foundation of best practices• High level of verbal and written communications• Customer service experience• Ability to deal courteously with all Ricoh ITS customers

Job Description Continued

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS• Typically works in an office environment with adequate lighting and ventilation, and a normal range of

temperature and noise level. • Work assignments are diversified. Interpret, comprehend and apply complex material, data and

instruction - prepare, provide and convey diversified information. • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending,

reaching, lifting or carrying objects that typically with less than 50 lbs. • Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand

coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned

to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions

associated with a job

Additional Pay Details:

Compensation range is $ 23.94 per hour to $ 27 per hour

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