System Administrator / Network Administrator

Description

The System Administrator / Network Administrator will grow their skills quickly in a fast growing and spontaneous environment. Utilizing their excellent communication skills, this person will bring a positive attitude and exceptional responsiveness to our internal customers. Operating as a Team is vital to our overall success. The ideal candidate will have 3+ years of professional IT experience working with a broad range of technologies and solutions including at least three or more of the following technologies:

• Apple OS and IOS device support
• JAMF cloud MDM, SOTI/Mobi control EMM's, Microsoft Intune, SentinelOne endpoint security, Verkada Surveillance, Ubiquiti, Ohmni Telepresence, Ring Central Cloud VOIP, Google Admin console, Microsoft Office 365, Asana, Zendesk, Service Now, etc.

• Gmail Administration
• Google Meet and Zoom conferencing platforms
• Microsoft Server Virtualization
• Backup and Disaster Recovery Solutions such as Code42 Crashplan
• TCP-IP Networking
• Firewalls, Cisco Switches, MDF/IDF's, Ability to punch TIA-568B, VPNs and various Security Solutions

• Familiar with layer 3 switching, VLANS etc.
• Ekahau site survey and ChargePoint EV platforms experience a plus

Responsibilities:

• Software support- Excel, Word, PowerPoint, OneDrive, Adobe suite etc.
• Hardware setup/support- new user deployments, printers, cables, mouse, camera, screens
• Account support- assist users with password resets
• Cloud based VOIP Phone support via Ring Central to add/remove users, troubleshooting
• Assist with installing and troubleshooting applications
• Generate new local user accounts
• Monitor dashboard, address all problems
• Maintain both physical and Wireless networks
• Map new printers
• Performs general tasks to aid in the ongoing support of the IT environment. Performs routine equipment and software upgrades.

• We're supporting roughly 500 employees at 3 facilities along with those WFH.

License Management and Inventory:

• Assist with maintaining licenses in all portals (MSFT, Adobe, Google, HiView), add/remove as needed

• Decommission and reprovision mobile devices via Apple Business Manager (ABM) and JAMF
• Keep all equipment organized and inventoried. For example, Mice, Keyboards, Monitors, laptop stands, spare laptops, all cabling etc.

Requirements

• Associates of Science Degree in Information Technology, Computer Science or related experience.
• 1-3 years professional experience in IT support or network administration
• Demonstrated technical skill set and experience
• Able to work independently and as part of team
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent customer service skills and a "we can do this" attitude
• Excellent oral and written communication skills. Ability to read/speak/write at a professional level.
• Demonstrated technical skillset and experience
• Resourcefulness - the ability to resolve issues creatively in a pinch
• Certifications in relating software preferred.

Benefits

Wantable team members local to Milwaukee enjoy free food, coffee, and drink in our HQ's beautiful new Wantable Cafe. We have a laid-back, casual environment in a state-of-the-art new HQ.

We offer flexible schedules, paid parental leave (mothers AND fathers), and a private room for nursing mothers when working from Wantable's HQ.

Even more exciting: paid vacation and six and a half paid holidays per year, plus a 50% discount on all merchandise. You'll be eligible for the discount on your first day.

Important, but maybe less thrilling: we offer medical (traditional and high deductible), dental, and vision insurance, as well as a 401K (both pre-tax and Roth options). When working from HQ, have ample parking, and if you take the bus we'll fully reimburse your fare receipts.