System Administrator – Product Testing Specialist

ControlUp is looking for a motivated and proactive System Administrator – Digital Employee Experience, with a self-driven mindset who thrives in a team-oriented environment and has a passion for innovation.

We seek someone eager to learn, take ownership, and bring creative ideas to the table while collaborating effectively with others. You will lead efforts to maximize the adoption and optimization of the ControlUp DEX application within our IT environment by finding innovative solutions to improve workflows, automate processes, and enhance system capabilities.

This role requires a self-starter passionate about testing, providing actionable feedback, and exploring new ways to leverage ControlUp’s DEX features to drive IT innovation.

You will be responsible for maintaining the DEX environment within ControlUp’s IT department and will work closely with Product Management (PMs) to ensure our internal workflows are cutting-edge and aligned with the company’s goals.

If you're ready to embrace challenges, think outside the box, collaborate with others, and grow with us, we want you on our team.

Responsibilities:

• Feedback Management:
• Ensure feedback aligns with the company’s overall strategy for improving IT operations and customer satisfaction.
• Serve as the primary point of contact for testing and providing feedback on the ControlUp application.
• Collect, document, and prioritize feedback from IT and business users, ensuring it is actionable and aligned with product goals.
• Identify and escalate critical issues or areas for improvement to Product Management.




• System Innovation and Optimization:
• Explore and implement innovative ways to leverage ControlUp’s features for IT operations.
• Identify and drive automation opportunities to improve efficiency and reduce manual workloads.
• Align with the company’s roadmap to ensure IT workflows maximize ControlUp’s potential.




• Testing and Validation:
• Conduct regular testing of ControlUp features, simulating real-world scenarios to identify potential gaps.
• Validate new features and updates before they are rolled out to customers.
• Integration and Collaboration:
• Collaborate with IT peers to integrate ControlUp into existing infrastructure and workflows.
• Act as a pipeline between IT, Product Management, and business units, ensuring alignment and clarity.




• Training and Knowledge Sharing:
• Provide training and documentation to IT and other teams on new features, workflows, and improvements.

Requirements:

• Experience:
• 3-5 years of experience as a System Administrator.
• Hands-on experience in testing and validating enterprise software solutions in large environments.




• Key Attributes 
• Effective communicator and team player.
• Passion for innovation and a proactive approach to problem-solving.
• Ability to think strategically while managing hands-on technical tasks.
• Enthusiasm for improving systems and contributing to the company’s success as the first customer for new DEX features and functionality.




• Technical Skills:
• Proficiency in system monitoring and management tools, such as ControlUp, Nexthink, VMware vRealize Operations (vROps), or SolarWinds.
• Strong understanding of server and endpoint performance monitoring across laptops, desktops, virtual machines, and multi-domain environments, with experience in server management.
• Experience managing and troubleshooting virtual desktop infrastructure (VDI) and physical server environments (e.g., VMware, Hyper-V).
• Knowledge of scripting and automation tools (e.g., PowerShell, Bash) to streamline workflows and optimize IT operations.
• Strong understanding of MDM solutions for managing and securing endpoints such as laptops and desktops
• Proficient in enterprise IT tools and technologies (e.g., Active Directory, virtualization platforms, and networking).
• Knowledge with IT service management (ITSM) tools like ServiceNow.




• Education and Certifications
• Certifications such as VMware Certified Professional (VCP), Microsoft Certified: Azure Administrator, or similar are a plus.