System Implementation Manager

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

Resource Management:

-Ensure that the team is sized appropriately to cover existing and forecasted workload.

-Responsible for identifying and engaging qualified talent when needed to expand/replace team members.

-Accountable for the proper resource allocation (both time and money).

Develop the Team:

-Responsible for the department's organizational development.

-Responsible for the performance management of the team to reward high performers and improve poor performers.

-Mentor junior System Technologist's and ensure they have the necessary training and direction.

-Ensure top performers have the proper tools, test equipment, and training to be successful.

-Communicate with each team member individually on a regular basis in order to ensure an understanding of organizational goals, changes, and updates.

-Build and improve project execution expertise by monitoring and teaching effective work habits.

-Build leadership supply of the entire organization by identifying and developing future, Senior System Technologist's, Group Leaders, and Managers from within the team.

-Build talent supply for the entire organization by encouraging both internal and cross-functional development.

-Responsible for inspiring, developing, and maintaining a team culture of total technical ownership to ensure the integrity of all customer and partner system implementations.

Financial Responsibility: 

- Owns the department's financial goals and administration including billing, planning, forecasting, and monitoring.

- Responsible for rewards management of the team.

- Review and process employee expense reports.

- Asset capital planning, tracking, and reporting (test equipment, vehicles, etc.).

Other Responsibilities: 

- Responsible for department compliance with all applicable Motorola Solutions policies and procedures.

- Partner with critical groups inside of and external to Motorola Solutions.

- Fully demonstrates partnering and is respected by internal and external teams

- Responsible for accurate time reporting for your team each week before the day/time determined by the manager.

- Responsible for proper maintenance of all tools, test equipment, company-owned computer equipment, company-owned cellular telephones, and company vehicles assigned. 

- Responsible for calibration of assigned test equipment and keeping the test equipment database up to date. 

- Responsible for processing all expense reports within the Motorola Solutions HR Guidelines.

- Assist the Presale team with presale quotes for System Technologist resources.

- Works weekends, holidays, and varying schedules, and travels as necessary. - Assist in the development and presentation of technical training.

- Provides guidance in integrating new tools, test equipment, and processes into the project implementation process.

Candidate Expectations:

- Self-motivated

- Able to work as a member of a team that includes individuals with diverse backgrounds and experiences. 

- Excellent verbal and written communication and presentation skills.

- Able to build and sustain relationships with sales, engineering, project, product, and service managers to achieve customer satisfaction, new orders, and revenue goals.

- Takes personal responsibility for key technical decisions made by the team, escalating situations as necessary.

- Understands basic communications system functionality and associated technology. 

- General / Intermediate knowledge of computer systems including hardware, operating systems, applications, and networking. 

- General / Intermediate knowledge of test equipment (i.e., T1 and Ethernet testers, antenna systems analyzers (FDRs), communications systems analyzers, spectrum analyzers, Cat 5 and cat 6 cable testers, wattmeter's, etc.). 

- Ability to use a computer and common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.

- Understands requirements of system optimization, verification, and documentation of current Motorola communications systems.

- Intermediate knowledge of computer systems (including hardware, operating systems, and applications) and Intermediate knowledge of networking.

- Has the ability to learn new technologies and continues to expand knowledge in current and newly released infrastructures.

- Travel up to 50% domestically or internationally

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Basic Requirements

Bachelors Degree OR 10+ years experience in one of the following: Implementation Manager, Electronics Technician, Resource Manager, System Technologist, System Manager, or Field Service Experience OR with one or more of the following: Finances, Resource Management, LMR, Radio Communications, IT Systems or Networking equipment.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.