System Integrator and Administrator

Overview

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com.

Responsibilities

Guidehouse is seeking a System Integrator and Administrator t to join our Client Services team supporting a Huntsville, AL customer. The System Integrator and Administrator will perform duties aligned within the below areas:

• Support the training, integration and operations of a visitor management system for a federal agency expanding on Redstone Arsenal.
• Collaborate directly with the customers, the client and system owner to support the agency's goal of ensuring all visitors to the organization are captured, vetted and adjudicated.
• This role requires technical capabilities, understanding of system administration, deployment processes and help desk services to assist the client scale its visitor management system capability across many functional areas to support several thousand visitors per year.
• Assist the agency with becoming physical security & FICAM compliant through process development and governance implementation.
• Lead the organization in scaling its visitor management capability to meet the demand of a multi-billion-dollar campus development for cyber security, advanced analytics and collaborative training across the intelligence communities and their platforms.
• Provide Tier 1 and Tier 2 Help Desk Solutions Support for enterprise level visitor management system.
• Provide exceptional customer service by adhering to applicable service level agreements (SLAs)
• Document frequently asked questions and develop workflows to improve process efficiency for the program.

EXPECTATIONS:

• This position operates on-site.

Qualifications

The following qualifications are REQUIRED to be considered for this role:

• An ACTIVE TOP SECRET security clearance at the time of application.
• Bachelor's degree from an accredited college or university.
• Minimum of three (3) years of experience in enterprise IT support.
• Proficient in executing and implementing FICAM/ICAM processes and validations
• Proficient in deployment of enterprise systems and communicating its processes throughout the enterprise

The following skill(s)/knowledge/experience is PREFERRED for this role:

• Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience
• Excellent presentation and interpersonal skills; capability to resolve complex problems with little supervision
• Self-starter, highly organized; Works well with all functional levels in the organization
• Experience in requirements gathering
• Working knowledge Federal Badge Processing Methodologies and Process
• Working knowledge of enterprise system management
• Experience providing Tier 1 support
• Experience with integrating workflows into system processes and capability
• Certified System Engineering ICAM PACS (CSEIP)

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

Disclaimer

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program