System Introduction Specialist

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

What you will learn and contribute to

Job Description

Seeking an experienced candidate to support the New Product Introductions for major customers for new software, hardware, products and solutions. The candidate must have experience working with NOKIA 5G products and systems, familiar with Call Processing & Signal flows between different network elements, feature performance assessment, issue identification, tracking, troubleshooting and follow up to resolution.

Job Responsibilities & Competencies
• Organize and participate in New Product Introduction, Software, Hardware, Feature Testing & verification.
• Understand new Features and Test Cases for field test execution.

. Analyze new features and assess performance / KPI related metrics
• Present and Review Field Test validation results including Key Performance Indicators, to the customer.
• Coordinate and work with several internal teams to ensure project success.
• Support 5G, LTE and other products & able to understand protocols and messaging.
• Ensure all their customer concerns are addressed and obtain approval for features based on results.
• Provide technical support for troubleshooting and resolving issues.
• Identify potential issues in the field with respect to features and software releases.
• Support the tickets and escalate as needed with R&D and follow up to resolution of tickets
• Provide support and guidance to customers, as well as competence transfer to local and remote teams.
• Serve as customer interface and coordinate communication for services and issues between customer teams & Nokia

Your skills and experience

Qualifications
• Good knowledge of Telecommunications networks, protocols and technologies (5G/4G)
• Ability to understand network interface protocols, protocol analyzers and network specifications.
• Usage of Network analyzers and other tools.
• Experience with 4G/5G Feature Assessments
• Ability to troubleshoot technical problems independently.
• Working knowledge of Nokia products, platforms and services.
• Ability to interface and coordinate communications in between customer, regional management, and different tier support system.
• Excellent written and oral communication skills.
• Strong negotiation and time management skills.
• Ability to contribute to multiple projects simultaneously.
• Works under minimal supervision and can direct work through others effectively.
• Instills a sense of urgency and teamwork by establishing collaborative work relations in fast-paced, multi-disciplinary, work environment.
• Must have strong customer facing experience.
• Team player, open communication and ability to work with global teams.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.