System Management

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

• Serve as point-of-contact for customer network support and fulfill contracted maintenance deliverables on time and within budget.
• Ensure that network equipment is maintained per the agreed contract, which may include coordinating other vendors/contractors who are tasked with performing diagnostic, preventive, and restoration activities.
• Attend Customer staff meetings and other planning sessions as requested by Customer.
• Provide technical support of specialized systems, including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture.
• Assist in the development of internal documentation pertaining to system configuration, administration, and troubleshooting of the network.
• Ensure compliance with response/restoration time commitments.
• Using available tools and resources, manage Emergency Service efforts and escalation procedures.
• Investigate and/or resolve system alarms on the radio system.
• Collaborate with internal teams and vendors to resolve technical concerns.
• Provide analysis, recommendations and fault diagnostic information to the Customer, to achieve best-in-class system performance.
• Regularly meet with the designated customer contacts to review system maintenance and repair activities, and discuss customer objectives and concerns.
• Provide and review recurring reports as required by contract.
• Ensure other repair stakeholders are delivering their obligations per agreed-to statements of work.
• Maintain system configuration records.
• Maintain site documentation and preventive maintenance records.
• Track and manage financials for service deliverables.
• Assist Sales and Pre-Sale teams in development of proposals and overall efforts for offering additional services to the account.
• Work with the project team(s) assigned to further implementations.
• Telecommuting permitted from anywhere within the U.S.
• $124,696 - $147,000/year.

• Master's degree + 2 years experience.

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.