System Service Representative- Columbia, NC

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
As a Systems Services Representative you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients you will play a critical role in coordinating both hardware and software support ensuring seamless operational services. This person is responsible for repair and maintain computers and printers in customers’ homes places of work and computer DC.

Required Technical and Professional Expertise

• Valid Driver’s License
• Reliable Vehicle
• Technical Background
• 1+ years of technical support experience
• Fluent in English

Preferred Technical and Professional Expertise

• Technical School Degree / Diploma
• Experience in Hardware Support of IBM and/ or OEM Servers Networking Storage Switches and Routers
• OEM Printers
• Flexibility & Adaptability Responsible to others problem solving skills and technical excellence