System Service Representative Springfield, Massachusetts

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Required Technical and Professional Expertise

• This role requires candidates to have a valid driver’s license and a reliable vehicle.
• Have experience in Customer Service & Customer Interaction Have basic computer knowledge (e.g. knows what a hard drive RAM memory DIMM IP address)
• Can demonstrate mechanical aptitude and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Problem solving skills

Preferred Technical and Professional Expertise

• Prior experience in field repair of computer or mechanical equipment