System Services Representative

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Tucson AZ area. This role is for an individual contributor responsible for on-site installation maintenance and repair of IBM and multi-vendor systems and components including hardware software and operating systems in a data center environment.

Systems Services Representatives are:
• The primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the Client;
• Client advisors on preventive maintenance configuration operation and environmental factors that may impact product performance or impair the client’s IT operation;
• Accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for the client account(s). When critical situations occur they are the IBM technical interface to clients and manage the situation until they are fixed.
• They may also perform services activities such as systems assurance systems-level problem determination discontinuance and relocation of IBM and non-IBM systems and products;
• Local travel in the assigned Territory throughout the week in support of Client’s needs.
• Skills will begin with laptop desktop and printers but will have the opportunity to expand their skill set to include Intel Server Networking and Storage support.

Required Technical and Professional Expertise
Ideal candidate will possess hardware and/or software support skills be commitment to Client Success self-motivator who enjoys working in a Team environment and has the following skills:
• Have experience in Customer Service & Customer Interaction
• Have basic computer knowledge (e.g. knows what a hard drive RAM memory DIMM IP address)
• Can demonstrate mechanical aptitude and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Comfort-ability in working with and using various tools (e.g. laptop screw driver pry tool needle nose pliers wrench) to complete necessary installation maintenance or repair tasks
• Problem solving skills

Preferred Technical and Professional Expertise
Candidates with the following skills are preferred but not required:
– Technical school degree/diploma
– Prior experience in the field of repair of computer or mechanical equipment preferred but not required