System Services Representative

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
The SSR(Service Support Representative) is the primary technical interface to customers.
Responsibilities include

• The on-site service and installation of high-volume products like printers personal computing and banking equipment.
• Additionally they may also advise customers of preventive maintenance configuration operation and environmental factors which may impact product performance or impair customer’s IT operation.
• They may also perform activities such as systems assurance installation planning discontinuance and relocation of IBM and non-IBM systems and products.
• An SSR is accountable to ensure a high level of customer satisfaction with their service delivery technical support and operational services in customer accounts. When critical situations occur they manage the situation until the problem is resolved.
• The work environment is a 7×24 operation so shift work and on-call rotations are part of the role.
• Travelling to customer locations is required so you must have a valid drivers license and reliable transportation.
• A company vehicle may be provided to a suitable applicant.

Required Technical and Professional Expertise

• Strong execution and interpersonal skills
• Highly organized
• Strong attention to details
• Ability to manage multiple responsibilities and set priorities
• Experience responding to customers concerns
• Strong written and verbal communication skills
• Proactive self-starter
• Flexibility to adapt to a rapidly changing environment
• Computer servicing proficiency including knowledge of associated software

Preferred Technical and Professional Expertise
• College or higher degree desirable.