System Support Analyst - CIS/MDM Technology - Birmingham, Atlanta, Gulfport - Multiple positions

System Support Analyst - CIS/MDM Technology - Birmingham, Atlanta, Gulfport - Multiple positions

Description

JOB SUMMARY - System Support Ana lyst - Technology

The primary responsibility of the System Support Analyst-Technology is to work closely with Business Process Managers, Business Process Leads, Quality Assurance Analysts, Developers, and Business SMEs to understand the business requirements of the Meter Data Management workstream, translate them into technical requirements, and facilitate the testing, documentation, and defect resolution of these requirements. The successful candidate should understand the impacts to end-users to accurately define user stories and identify change impacts.

While this role is expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

• 3 or more years of experience in the electric utility industry with knowledge of technology and/or business functions related to metering, billing, and field activities
• Understanding of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems
• Ability to build strong relationships within the company and industry, as well as with vendors/suppliers
• Understand and test design elements to ensure they meet business needs and create efficiencies
• High degree of initiative and personal ownership
• Excellent problem-solving and analytical skills
• Interpersonal skills and the ability to communicate effectively
• Excellent organizational skills and strong attention to detail
• Openness to change

MAJOR JOB RESPONSIBILITIES

• Review Field and Usage Loading and Validation related protypes, solution blueprints, and project scope to confirm that the needs of the business are met
• Assist the Business Process Leads in detailing the requirements, refining user stories, documenting acceptance criteria, breaking use cases to user stories and defining business rules and scenarios
• Provide guidance on Metering and Field related process/data flow and data source requirements
• Assist in translating Metering and Field user stories and use cases into test conditions and expected results for product and user acceptance testing
• Develop testing strategies and procedures for MDM workstream
• Responsible for the creation and execution of manual test cases for sprint testing, integration testing, UAT, ORT and parallel testing
• Responsible for working with Automation testers to provide functional and technical knowledge on what needs to be automated
• Participate in code reviews and work with other developers, designers, and architects to verify requirements are met and effectively provide feedback and alternative solutions when business needs are not met
• Work closely with Developers, System Support Analysts, and Business Process Leads to identify, track, and resolve defects
• Track key testing metrics and conduct periodic reviews to measure and ensure consistent progress
• Thoroughly document test results
• Identify and effectively communicate impacts of business decisions across workstreams
• Embrace the To-Be vision of the project and support team decisions
• Communicate with Organizational Readiness team as processes are defined and potential impacts are identified
• Exhibit Our Values - Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

Extensive knowledge and considered company Subject Matter Expert in specific business process areas listed below:

Business Process Area

Have extensive knowledge of the following Business Processes

Readings and Usage

Handle Device Events

Maintain Routes and Schedules

Perform Validation, Estimation, & Editing (VEE)

Meter Reading Follow-Up

Manage Device Inventory

Execute Demand Response Event

Manage PEV Charging

Create/Maintain Technical Master Data

Bill Determinants and Interval Data / Special Service Accounts

Process Complex Billing

Manage Interval Data

Validate/Edit and Estimate Interval Data Process Interval Data

Interval Data Reporting

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham

Operating Company: Southern Company Services

Other Locations: Georgia-Metro Atlanta-Atlanta, Mississippi-Coastal Area-Gulfport

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

Req ID: SCS2010934