System Support Engineer

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The team you'll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

What you will learn and contribute to

Nokia of America Corporation, System Support Engineer (Multiple Positions), Dallas, TX. Analyze, define, and design test cases and test descriptions for new Nokia 5G features and software releases. Troubleshoot E2E 3GPP call flow in SA and NSA architecture by analyzing different layers messaging and providing technical investigation reports. Commissioning and Integration of Nokia 5G gNB in both Classical and Cloud variant for SA (Standalone Architecture) and NSA (Non-Standalone Architecture) architecture, O-RAN RIC and Open Fronthaul for various releases. Execute test cases in Nokia Lab and field locations. Perform 5G software delivery validation, release and software upgrades. Support customer engagements and demonstrations for 5G and next generation RAN features. Provide E2E technical support to Nokia customers for 5G RAN, VRAN 1.0 and 2.0 and O-RAN and O-RAN RIC products. Resolve customers issues, escalations, fault reproduction, bug fixes, correction testing and reporting. Provide technical training as needed. Provide feedback to develop tools and processes to enhance team efficiency and the competitiveness of Nokia's offerings based on customer feedback, standards, and regulatory requirements.#LI-DNI

Your skills and experience

SALARY: $101,080 - $187,720 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)

JOB REQUIREMENTS: Must have a Bachelor's degree or foreign equivalent in Computer Information Systems, Information Technology, Electrical Engineering, or a related field, and 5 years of post-bachelor's, progressive related work experience; OR a Master's degree or foreign equivalent in Computer Information Systems, Information Technology, Electrical Engineering, or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience in the following:

• Commissioning, integration, testing, and debugging 5G network technologies in both Classical and Cloud variant for SA (Standalone Architecture) and NSA (Non-Standalone Architecture) architecture;

• Product Integration and architecture of 5G RAN technologies, VRAN 1.0/2.0, O-RAN architecture;

• Analyzing 3GPP call flows for SA and NSA 5G networks to investigate and troubleshoot issues;

• Designing and defining test cases for new 3GPP and 5G RAN features;

• Performing customer fault reproduction, bug fixes, correction testing and reporting;

• Analyzing and collecting 5G RAN and 5G Device logs to support network testing and technical issue investigation;

• QXDM/QCAT, XCAL/XCAT, and Wireshark/LuaShark.

Of the required experience, must have 2 years of experience in the following: O-RAN RIC and Open Fronthaul.

Of the required experience, must have 1 year of experience in the following: DCAP, TTI Traces, Component traces, and BTS SysLogs.

Employer will accept any suitable combination of education, training, or experience.

Travel to various locations throughout the US required up to 20%.

QUALIFIED APPLICANTS: Interested applicants can apply through Nokia's Careers website or email their CV to [email protected] & specify Requisition #TX23-2208861 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.