System Support Specialist

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities 

• Ability to work in an Enhanced Distance Support environment providing Tactical Networks Remote Assistance (TNRA) to the US Naval fleet.
• Familiarity with the different variants of CANES software versions 1-4 on both SIPR and NIPR enclaves.
• Answers TACNET Trouble tickets remotely and performs high level server trouble shooting while maintaining Chat communications with ship’s force.
• Provides a Daily Status Report to TACNET supervisors.

Qualifications

• Education: High School diploma or GED. Individual shall be working towards the relevant vendor/platform specific certification such as: Microsoft role-based certifications, Microsoft Certified Applicables Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), Oracle Certified Professional (OCP), VMWare Certified Professional (VCP), Cloud certifications, etc.
• Specific Education: Cybersecurity Work Force (CSWF) qualified in 9 months
• Experience: One (1) year experience providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Support includes assistance and resolution provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
• Specific Experience: One (1) year technical experience in support of TACNET, or other Navy C4I systems.

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.