System Support Technician

Insomniac is looking for its next System Support Technician. In this role you will be responsible for building/repairing PC Hardware and relocation support. First level support for all PC related problems and administration for both on-site and remote support. If this sounds like the opportunity you've been looking for, please read on.

Essential Duties and Responsibilities include the following:

• Builds new PCs from component level.
• Troubleshoots PC hardware problems and performs break/fix repairs, as necessary.
• Provides re-location support including moving PC and PC related equipment as scheduled by studio.
• Provides first level support for all PC related problems and escalates, as necessary. Issues may range from basic application support (Microsoft Windows, Office), to specific application support (Maya, internal tools), as well as PC Hardware issues/requests (upgrade PC, upgrade operating systems, upgrade peripherals) and network issues.
• Provides remote support for employees outside of office. This includes administration of remote access tools and administration of remote applications such as Zoom, Teams, VPN, Duo, and others as required.
• Helps setup, track, and deploy publisher’s proprietary hardware such as Development kits and Test kits.
• Provides hardware inventory information through provided asset management software.
• Other duties may be assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-depth knowledge of component level computer hardware and detailed knowledge of Windows 10 setup and troubleshooting.
• Well organized, detail oriented, self-motivated, team player, and strong project and time management skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to sit and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: Due to the “hands on” nature of the required work, this position is expected to be performed on-premises at a full time or hybrid capacity. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is usually quiet. Should be noted that will be subject to higher noise output in main server room. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.