System/Network Administrator

THE ORGANIZATION
The Center for Court Innovation is committed to reducing crime and incarceration, addressing violence, supporting survivors, and building communities while strengthening public trust in justice. The Center seeks justice for marginalized groups, bringing an equity lens – particularly a racial and gender equity lens – to its work. For 25 years, the Center has worked to foster justice and equity to create safe, healthy, and thriving communities and, ultimately, to transform the justice system.

The Center is an 800-employee, $100 million nonprofit that accomplishes its vision through three pillars of work: creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn’t), and providing expert assistance and policy guidance to justice reformers around the world.

Operating Programs
The Center’s operating programs, including the award-winning Red Hook Community Justice Center and Midtown Community Court, test new ideas, solve difficult problems, and attempt to achieve systemic change within the justice system. Our projects include community-based violence prevention programs, alternatives to incarceration, reentry initiatives, and court-based initiatives that reduce the use of unnecessary incarceration and promote positive individual and family change. Through this programming, we have produced tangible results like safer streets, reduced incarceration, and improved neighborhood perceptions of justice.

Research
Researchers at the Center conduct independent evaluations, documenting how government systems work, how neighborhoods function, and how reform efforts change things. We believe in the “action research” model; accordingly, our researchers provide regular feedback on the results of the Center’s own operating programs. The Center has published studies on topics including youth in the sex trade, reentry, gun violence, and drug treatment as an alternative to incarceration. Our researchers have been published in numerous peer-reviewed journals.

Policy & Expert Assistance
The Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence. Our current expert assistance takes many forms, including help with analyzing data, strategic planning and consultation, policy guidance, and hosting site visits to its operating programs in the New York City area.

THE OPPORTUNITY

The Technology Strategy & Support Department is seeking an experienced System/Network Administrator to optimize the Center's technology infrastructure and participate in research and development to continuously innovate and keep up with the growing technology needs of the Center. Reporting to the Deputy Director of Technology Strategy & Support, the System/Network Administrator will be responsible for the Center's IT infrastructure and security planning, ongoing performance tuning, and resource optimization to provide a robust, secure, and highly available technology infrastructure.

Responsibilities include but are not limited to:

• Monitor and maintain our information technology systems and networks to ensure functionality, efficiency, and integrity;
• Perform server and network equipment installation, configuration, and preventative maintenance;
• Configure and manage Windows servers and occasionally Linux servers in both the physical and virtual environment;
• Manage Microsoft 365, Google Workspace, and the storage migration to Microsoft Teams and OneDrive;
• Build tools and automation to manage, standardize and accelerate processes;
• Evaluate, prioritize, and resolve Service Desk requests, including issues related to standard enterprise software applications and various custom web applications;
• Perform root cause analysis and act as a mentor and assist Tech Support Analysts with issues, helping them improve their skills and abilities;
• Set and implement user access controls and identity management system;
• Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud;
• Work with the Center's administration and project teams to set up a shared disaster recovery/business continuity plan;
• Contribute, maintain, and document system standards and procedures to comply with policies and standards;
• Collaborate with NYS Unified Court System's IT staff with security and network management; and
• Additional relevant responsibilities, as needed.

Qualifications:

• Bachelor's degree in Computer Science (or the equivalent) with a minimum of 5 years as a System/Network Administrator;
• 8+ years of hands-on experience managing Microsoft environment, including Active Directory, DNS, DHCP, Group Policy, Server OS, Client OS and PowerShell scripting, and Microsoft 365 environment;
• Thorough understanding of networking concepts and systems, such as routing and switching, WAN/LAN, and hosted (Cloud) networking infrastructure;
• Advanced knowledge of Google Workspace and other SaaS applications such as Jira and Slack;
• Experience in mobile device management for both Android and IOS devices;
• Solid project management skills with the ability to manage multiple priorities and projects; 
• Occasional travel to remote offices in and around NYC will be required;
• Strong interpersonal, organizational, and problem-solving skills; and
• Possess a keen attention to detail and can multitask and handle shifting priorities.

Position Type: Full-time. The standard work week is 35 hours, Monday through Friday.

Compensation: The compensation range for this position is $89,000 - $110,000 and is commensurate with experience. The Center for Court Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.