Systems Access Coordinator I

Description

Position Overview:

The System Access Coordinator is responsible for all access related tasks and issues surrounding the onboarding / offboarding of any branch or individual joining or leaving CrossCountry Mortgage, LLC. The day-to-day administration of user accounts, access requests, password resets, and any issues for internal and 3rd party systems across the organization. This role interacts with all levels of the organization and requires strong organizational, clerical, and time management skills.

Job Responsibilities:

• Create and maintain user accounts, user profiles group memberships and user permissions for internal and external systems, applications, and websites
• Create and maintain branch accounts and branch memberships with external systems
• Use and maintain checklist for all job positions to setup, modify, and terminate user accounts
• Maintain new hire, job change, and termination SLAs and workflows
• Maintain all license related requests and access for individuals and branches.
• Support the IT Leadership team in advancing technology initiatives for the benefit of CrossCountry Mortgage, LLC. ("CCM")
• Other duties as assigned

Qualifications and Skills:

• Self-directed and results driven with demonstrated ability to multi-task, prioritize, and meet service level agreements.
• Exceptional personal and customer service skills.
• Professional, energetic, and friendly demeanor and appearance.
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
• Associate degree or high school diploma with 2 years of experience as an administrative assistant, secretary, HR administrator, IT user account administration, or similar clerical/administrative role.
• No prior IT experience is necessary, but candidates should be comfortable with general technology and computer usage in an office setting.

Pay Range:

• $35,000 - $50,000

The posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

About Us:

CrossCountry Mortgage (CCM) is one of the nation's top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America's fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org