Systems Administrator

Electric is a Series D startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners, GGV Capital,  and led by a team of seasoned entrepreneurs, operators and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a  fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

The Role:

As a Systems Administrator at Electric, you will be providing world-class Systems Administration to our internal staff who are based in NY, across the country and internationally. The role reports to the CISO. This position requires an IT professional who is well-rounded in all aspects of IT administration. This would include managing and integrating SaaS apps into our IAM platform (Okta), administering Google Workspace, maintaining devices with Jamf and Kaseya, network administration as well as staying focused on meeting our SOC 2 Type II requirements for our company and customer data on a daily basis.

This is a phenomenal opportunity to take on business-critical responsibilities in a fast-paced environment with a quickly expanding NYC startup!

What You’ll Do:

• Manage our Google Workspace. Manage domain wide configuration, security, and mail settings
• Work alongside a dedicated Endpoint Team to package software, updates, upgrades, and policies for our managed devices using Jamf and Kaseya 
• Onboard new SaaS apps. Integrate with IAM Single Sign On using SAML. Configure JIT or SCIM based auto-provisioning
• Resolve escalations from our  support techs 
• Maintain and expand our network. Install new equipment, update firmware, configure VLANS, and create firewall rules
• Implement data security practices in alignment with SOC 2 Type II requirements
• Work closely with People Ops team and all stakeholders to facilitate the on-boarding and offboarding of all employees and contingent workers
• Implement security policies at the IT level, such as RADIUS for wifi, endpoint wipes and software pushes
• Build and maintain automations along various parts within the IT environment
• Proactive monitoring and alerting on endpoints

Who You Are:

• 2+ years of relevant technical, administrator and customer service experience
• Are able to work from our NYC HQ 2-3 days per week
• Able to collaborate across teams, providing top-notch ‘customer service’ to our internal staff
• Comfortable working in a fast-paced environment, providing a wide-range of technical assistance and triaging issues
• Experience using and troubleshooting Mac and Windows OS 
• In-depth practical knowledge of troubleshooting, integration, and administration of all commonly used SaaS applications. These would include items such as 1Password, Slack, Zoom, etc
• Experience using Okta, or other IAM tools, to implement SSO and provisioning workflows
• Solid Google Workspace Administration experience. 
• General knowledge of packaging and deploying software and OS updates with MDM solutions such Jamf and Kaseya. Jamf 200 Level Certification or higher is preferred
• Network administration and troubleshooting background.
• Superior attention to detail as well as excellent organizational and project management abilities
• Exceptional written and verbal communication skills.  You have the ability to document your work for your team, as well as create documentation for end-users.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

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