Systems Administrator

Are you interested in helping create a brand-new, purpose-driven company in the music industry? Do you thrive in a collaborative, entrepreneurial environment?  If you do, we would like to get to know you.

WORKING AT THE MLC​The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

THE ROLE

In this role you will be responsible for the configuration, implementation, training, and maintenance of team member tools including, but not limited to, HubSpot, Twilio Flex, Qualtrics, Asana, Miro, Greenhouse, etc. You will partner cross-functionally with all teams at The MLC to understand their tooling needs, advise on best practices for use of tools, ensure proper adoption of tools, and act as the main point of contact for any recurring needs. You will also create essential reporting and support documentation. You will aid in the evaluation and selection of any new tools.  

QUALIFICATIONS​

• Minimum 3 years’ relevant experience as Systems Administrator, Tools Administrator, CRM Administrator, HubSpot Administrator, Tools Developer, Lead or Manager
• Advanced HubSpot experience (certified HubSpot admin preferred)
• Experience in Asana, Twilio Flex, Qualtrics, Miro, Greenhouse, Microsoft Suite, and any other MLC tool; or willingness to learn to expert levels in unknown platforms
• Advanced problem-solving skills and project management skills
• Strong data analysis and process design skills
• Strong written and verbal communication skills
• Strong ability to influence and facilitate
• Self-starter, highly collaborative, open to feedback, and comfortable with ambiguity

ESSENTIAL RESPONSIBILITIES​

AS A SYSTEMS ADMINISTRATOR, YOU WILL:

• Own the configuration, implementation, training, and ongoing maintenance of team member tools including, but not limited to, HubSpot, Twilio Flex, Qualtrics, Asana, Miro, Greenhouse, Microsoft Suite etc.
• Meet with key stakeholders to gather requirements, advise on ideal configurations to support business processes, and ultimately deliver solutions accurately and on time.
• Understand and analyze how The MLC’s tools and processes intersect and impact each other as part of the larger ecosystem.
• Identify waste in the user experience and iterate on process to remove it; measure process output and make data-driven suggestions.
• Meticulously document processes and technical outputs. 
• Build any necessary reporting.
• Stay current on any new features and ensure proper communication and/or provide relevant training to team members.  

YOU WILL CHAMPION THE MLC’S CULTURE BY:​

• Applying The MLC’s Guiding Principles to your work and your behaviors
• Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
• Engaging in a diverse and dynamic team; mentoring team members; continuing with personal development
• Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THAT COMMITS TO PURSUING, HIRING, AND CELEBRATING A DIVERSE WORKFORCE AND CREATING AN INCLUSIVE ENVIRONMENT. THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.