Systems Administrator

About TherapyNotes

TherapyNotes is the national leader in web-based behavioral health practice management and electronic health records software for private practices, psychologists, therapists, counselors, social workers and psychiatrists. Our software-as-a-service solution integrates patient scheduling, medical records, billing and electronic claims to streamline the way mental health professionals manage their practice.

TherapyNotes offers careers that provide you with the freedom to do amazing work, interact with great people, and offer fantastic learning and growth opportunities. Our team empowers and challenges each other to learn and solve complex problems. We build and manage web applications with a strong emphasis in healthcare. If you are looking to join a supportive team, use your leadership experience, and build great products, please submit your application.

Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA!

Position Description

TherapyNotes is searching for a Systems Administrator to join our growing team. The right candidate has an acute attention to detail and an inquisitive mind to challenge the status quo. This role is a member of our IT Service Desk team and is responsible for supporting the operations of a cloud-first workplace.

Note: This role is a hybrid role and requires time on-site each week.

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 3+ years experience managing Microsoft desktop and/or server environments
• Preferred Microsoft 365 Certified: Enterprise Administrator Expert, MCSE certifications or equivalent experience
• Proficiency supporting cloud-based compute and storage solutions (Azure/M365 preferred)
• Proficiency in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 10, Windows Server 2019+, DHCP, DNS
• Experience in Linux server systems administration such as RedHat, CentOS, and Debian
• Experience in programming languages (e.g., SQL, PowerShell)
• Experience with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles a plus
• Strong project management skills with experience in the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles a plus
• Ability to independently manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment

Responsibilities

• Provides 1st and 2nd level remote and on-site support for the environment
• Participates in innovation projects that push the organization forward
• Performs recurring operational tasks and proactively validates environment health
• Reports and escalates support trends in order to improve service delivery
• Ensures all solutions and operational activities adhere to the security and operating policies established by the organization
• Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of documentation and runbooks
• Provides on-call coverage and other duties as required

What are we passionate about?

• Cultivating a team-first culture where the best idea wins
• Implementing solutions that enable self-service capabilities
• Creating a flexible, high performing workplace
• Providing opportunities for personal growth and development

Benefits

• Competitive salary: $45,000-85,000
• Comp time and flexible work hours
• Comprehensive on-boarding plan
• In-depth 1:1 mentorship program
• Retirement plan with company contribution
• Full health, life, disability, and dental insurance
• Personal development/training budget
• Open, collaborative work environment
• Company provided refreshments

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TherapyNotes, LLC is an Equal Employment Opportunity Employer. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

10/16/2023