Systems Administrator

DEPARTMENT:  Systems

LOCATION:

Fargo Office – Hybrid work environment.  Candidate must be willing to work at least two to three days in the office each week.       

POSITION OBJECTIVE:  The System Administrator will be responsible for designing, configuring, and maintaining the company’s infrastructure, software, and serve as a point of escalation for other IS/IT team members. This position will include various aspects of the infrastructure, ensuring that systems remain online and handle other day-to-day issues that may arise.

Note: We are open to applications from candidates from entry level (IT Support Administrator) up through experienced Systems Administrators.  This summary describes the responsibilities of the more senior position.

REPORTS TO:  CISO Systems/Security Supervisor

DUTIES and RESPONSIBILITIES: 

• Analyze of information security monitoring, boundary defense, endpoint defense, information security incident response, vulnerability management, and threat management.
• Make recommendations on hardware and software upgrades.
• Perform systems administration, configuration, and testing tasks related to patch management for both Windows Client/Servers as well as non-Windows endpoints.
• Responsible for Apple MacBook support and troubleshooting.
• Setup and configure Apple iOS and Android devices, responsible for device support and troubleshooting.
• Ensure system backups are set up and operating efficiently as per specifications.
• Provide technical assistance to users, troubleshooting software and hardware issues in a hybrid environment.
• Ensure the disaster recovery plan is up to date and tested semi-annually.
• Maintain documentation on systems, procedures, and flow charts.
• Cross train staff as necessary.
• Respond promptly to all requests and is available for urgent matters.
• Take ownership and resolve issues in the ticketing system from internal customers.
• Promote a collaborative culture.
• Perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Maintain accurate asset inventory.
• Assists the CISO-Systems/ Security Supervisor with special projects as needed.

RELATIONSHIPS: Works with other team members of the Information Systems Department. Works with AFBIS customers, vendors, team members and staff. Participate as an employee and representative of AFBIS, Inc. in a professional and courteous manner.

EDUCATION OR TRAINING REQUIRED:  Bachelor’s degree in IT or related field or relevant work experience

SKILLS REQUIRED:

• Exposure to Microsoft technologies. Particularly, Windows operating systems, Microsoft Office, Group Policy, DNS, and Active Directory
• Knowledge of Microsoft’s Active Directory, Group Policy, and Permissions.
• Virtualization knowledge with Hyper-V or VMware.
• Knowledge of storage technologies such as SAN.
• Desire and capacity to acquire new knowledge, develop new skills, and adapt to new technologies.
• Strong attention to detail, analytical skills, problem solver, and excellent customer service orientation.
• Excellent communication and client support skills.
• Strong knowledge of systems and networking software, hardware, and networking protocols; experience with scripting and automation tools.
• Strong knowledge of modules contained in Microsoft 365 Admin Centers including but not limited to, Azure AD, Security, Compliance, SharePoint, and Team
• Ability to work independently to meet goals and objectives with minimal supervision.

PREFERRED EXPERIENCE:

• Installing, configuring, and maintaining Microsoft servers/workstations.
• Vulnerability management, application, and OS hardening to mitigate Common Vulnerability & Exposures (CVE).
• Experience with Intune, SCCM, Ivanti, Co-management and Windows Autopilot.

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS:  

• Position requires sitting at a computer workstation for extended periods and using a keyboard and mouse.
• Minimal travel may be required to aid projects as needed.