Systems Administrator

OctoAI is a leading startup in the fast-paced generative AI market. Our mission is to empower businesses to build differentiated applications that delight customers with the latest generative AI features.

Our platform, OctoAI, delivers generative AI infrastructure to run, tune, and scale models that power AI applications. OctoAI makes models work for you by providing developers easy access to efficient AI infrastructure so they can run the models they choose, tune them for their specific use case, and scale from dev to production seamlessly. With the fastest foundation models on the market (including Llama-2, Stable Diffusion, and SDXL), integrated customization solutions, and world-class ML systems under the hood, developers can focus on building apps that wow their customers without becoming AI infrastructure experts.

Our team consists of experts in cloud services, infrastructure, machine learning systems, hardware, and compilers as well as an accomplished go-to-market team with diverse backgrounds. We have secured over $130M in venture capital funding and will continue to grow over the next year. We're based largely in Seattle but have a remote-first culture with people working all over the US and elsewhere in the world.

We dream big but execute with focus and believe in creativity, productivity, and a balanced life. We value diversity in all dimensions and are always looking for talented people to join our team!

Team Overview:

Join our dynamic IT team, where you'll be at the heart of supporting our company's technological framework. Our dedicated team provides comprehensive helpdesk support to meet the diverse tech needs of all employees, ensuring everyone has the tools they need to succeed. We're also at the forefront of managing significant software and hardware upgrades and initiatives, keeping our systems cutting-edge and efficient.

 A critical aspect of our role involves safeguarding data security and overseeing the technical requirements of compliance programs, including SOC2. This responsibility is paramount to our mission, as it ensures the security and integrity of our company's data and systems. By joining us, you'll play a crucial part in the smooth day-to-day operations of the organization, helping to maintain a secure and efficient technological environment.

 We're looking for motivated individuals who are passionate about technology and its potential to drive a company forward. If you're eager to contribute to a team that is vital to the organization's success and security, we'd love to hear from you.

Responsibilities:

• Administer critical systems and SaaS applications, ensuring secure access based on the principle of least privilege.
• Manage user accounts, including creation, maintenance, and group assignments, ensuring compliance with security standards.
• Implement new company-wide SaaS applications, configuring SSO/SCIM when applicable
• Provide end-user support by troubleshooting hardware/software issues, managing the helpdesk, and assisting other departments with IT needs.
• Handle access and purchase requests. manage equipment upgrades. maintain inventory, and document IT processes
• Oversee onboarding/offboarding processes, including account provisioning, hardware purchasing, and access removal.
• Manage in-office technology infrastructure, including ISP, firewall, VLANs, access points, printers, servers, and switches.
• Ensure reliable VPN connectivity and configuration to on-premise infrastructure
• Manage conference room technology and AV setups for internal and external events
• Maintain end-user security to comply with SOC2 standards, manage email filters, conduct cybersecurity training, and address security incidents

What we look for:

• An undergraduate degree in IT or equivalent hands-on experience.
• 2-3 years of experience administering Google Workspace or Microsoft environments, with a bonus for Google Workspace expertise.
• Similar experience with Identity Providers, especially Okta.
• A good grip on MacOS, capable of tackling both hardware and software issues.
• A foundational understanding of networking basics and the ability to troubleshoot.
• Insight into server room essentials and functionality.
• High attention to detail with robust verbal and written communication
• An innate drive to take initiative.
• The knack for juggling time, organizing, and steering multiple projects simultaneously.
• Adaptable and team oriented mindset
• The ability to stay cool and collected under pressure.
• Well-honed interpersonal skills for nurturing stakeholder relationships.

Nice to have:

• Some familiarity with Linux operating systems.
• Command line/scripting experience
• Knowledge of GPUs.
• Experience in supporting end-users in a hybrid or fully remote environment.

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Diversity & Inclusion:

Our mission extends beyond technological breakthroughs; we aim to mirror the diverse world we serve. We understand the unique insights, creativity, and perspectives a diverse team can bring, and we're actively seeking to broaden our horizons. As we look to the future, we aim to address our current diversity gaps and set new industry standards for inclusivity.

Benefits Our Team Enjoys:

• Comprehensive Healthcare: Fully covered premiums for employees and their dependents, including Medical, Dental, Vision, Life Insurance, and Disability Insurance.

• Competitive Compensation: A mix of salary, bonuses, and meaningful stock options.

• Financial Benefits: Flexible Spending Accounts for healthcare and dependent care, as well as a Health Savings Account for those opting for a high deductible plan.

• Future Planning: 401(k) options.

• Flexible Work Options: Remote and teleworking capabilities.

• Work-Life Balance: Flexible work hours, generous time off policies, company-sanctioned downtime twice a year, and company-paid holidays.

• Parental Benefits: Comprehensive parental leave plans for all new parents.

• Volunteer Time Off (VTO): Four days a year to give back and make a difference in communities.

• Additional Leaves: Including disability, paid family medical leave, and paid military leave.

At OctoAI, we believe in creating an environment where everyone is valued and respected. Discrimination doesn't have a place in our culture. We evaluate individuals based on their abilities and effectiveness. We're committed to equal opportunity and ensuring that all qualified applicants receive consideration, free from biases related to race, color, religion, gender, identity, orientation, national origin, genetics, disability, age, or veteran status.