Systems Administrator

TITLE: Systems Administrator

DEPARTMENT: Information Systems

LOCATION: Fargo, North Dakota             

POSITION OBJECTIVE: The System Administrator will take ownership of designing, configuring, and maintaining our company’s infrastructure and software. This position serves as a crucial member of our IS/IT team, ensuring smooth operations and prompt resolution of daily challenges within our infrastructure.

REPORTS TO: CISO Systems/Security Supervisor

DUTIES and RESPONSIBILITIES: 

• Microsoft Proficiency: Exhibit expertise in Microsoft 365 Admin Centers including but not limited to Azure, Entra, Security, Compliance, SharePoint, and Teams.

• Recommendations and Upgrades: Offer valuable insights on hardware and software upgrades for optimal performance.
• Virtual Desktop Infrastructure: Proficiency in managing virtual desktop environments to facilitate remote work and ensure seamless access to resources.

• Patch Management: Conduct systems administration, configuration, and testing related to patch management for both Windows Client/Servers and non-Windows endpoints.
• Cloud Infrastructure Management: Proficiency in managing and optimizing cloud resources on platforms like AWS, Azure, or GCP to enhance scalability and performance.
• Networking Expertise: Possess a strong grasp of systems and networking software, hardware, protocols, with experience in scripting and automation tools.
• Backup Efficiency: Ensure robust system backups are established and operating efficiently as per specifications.
• Workstation and Servers: Installation, configuration, and maintenance of Microsoft servers and workstations to ensure optimal performance and reliability.

• Technical Assistance: Provide timely technical support to users, proficiently troubleshooting software and hardware issues within a hybrid environment.
• Disaster Recovery: Ensure the disaster recovery plan is current and undergoes annual testing.

• Documentation: Maintain detailed documentation on systems, procedures, and flow charts.
• Training and Collaboration: Cross-train staff and promote a collaborative culture within the team.
• Incident Resolution: Demonstrate the ability to perform root cause analysis, swiftly recovering from service interruptions and preventing recurring problems.

• Technical Assistance: Provide timely technical support to users, proficiently troubleshooting software and hardware issues within a hybrid environment.
• Independent Work: Demonstrate the ability to work self-sufficiently, achieving goals and objectives with minimal supervision. Maintain accurate asset inventory.
• Asset Management: Maintain an accurate inventory of assets.
• Special Projects: Assist the CISO-Systems/Security Supervisor with special projects as required.

RELATIONSHIPS: Collaborate closely with fellow team members in the Information Systems Department. Engage with AFBIS customers, vendors, and internal staff, representing AFBIS, Inc. professionally and courteously.

EDUCATION OR TRAINING REQUIRED: A Bachelor’s degree in IT or a related field is desirable. However, substantial relevant work experience will also be considered in lieu of formal education.

PREFERRED EXPERIENCE AND SKILLS:

• Installing, configuring, and maintaining Microsoft servers/workstations.
• Knowledge of Microsoft’s Active Directory, Group Policy, and Permissions.
• Expertise in vulnerability management, application, and OS hardening to mitigate CVE.
• Experience in scripting languages (e.g., PowerShell, Bash, Python) and utilizing automation tools for routine tasks, improving efficiency and accuracy.
• Experience with Intune, SCCM, Ivanti, Co-management and Windows Autopilot.
• Desire and capacity to acquire new knowledge, develop new skills, and adapt to new technologies.
• Strong attention to detail, analytical skills, problem solver, and excellent customer service orientation.

• Apple MacBook support and troubleshooting.
• Apple iOS and Android device support; setup and configuration.
• Excellent communication and client support skills.

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS:

• Position requires sitting at a computer workstation for extended periods and using a keyboard and mouse.
• Minimal travel may be required to aid projects as needed.