Systems Administrator

Agency:

Alternate Solutions Health Network

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

SUMMARY:

The Systems Administrator I, as a member of the IT Infrastructure team, is responsible for implementing and maintaining a high performance, highly available environment supporting users throughout the organization. This role will provide recommendations for moderately complex challenges and business needs. This role will design, implement, operate, and improve application services including on-premises and cloud-based applications, monitoring and alerting, configuration management, and servers. This role will have the opportunity to make a significant impact on the organization by introducing, and/or improving upon existing, technological solutions by working with modern technologies.

QUALIFICATIONS & ATTRIBUTES:

REQUIRED

• 2+ year college degree in relevant field of study or equivalent working experiences
• 4+ years relevant work experiences
• 3+ years ServiceNow configuration and customization
• 3+ years Microsoft/Office 365 Administration, Configuration, and Automation
• 3+ years Installation, Configuration, and Troubleshooting Enterprise Applications
• 3+ years Cloud Infrastructure Administration (AWS, Azure)
• 3+ years Windows Server Installation, Configuration, and Troubleshooting
• 3+ years Windows Server patching and Upgrading
• 1+ years Backup, Recovery, and Business Continuity
• 1+ years Configuring and Maintaining Monitoring and Alerting
• 1+ years Configuration and Troubleshooting IP Networking, Domain Name Services, and E-mail routing
• Ability to follow change management processes
• Success creating and deploying process automation (BASH, PowerShell, Python, JavaScript, JSON, etc.)
• Demonstrated ability to deliver results with multiple concurrent projects
• Demonstrated ability to solve complex technical problems
• Strong skills in creating and maintaining a high performing, highly available environment
• Excellent communication and documentation skills
• Ability to work effectively in a team environment while being self-motivated and independent
• Positive attitude and ability to technically mentor other team members
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
• Demonstrates and promotes ASHN Core Values

PREFERRED

• 4+ year college degree in relevant field of study or equivalent working experiences
• Telephony System Administration and Troubleshooting Experience
• Database Administration and Troubleshooting Experience
• Relevant industry certifications (AWS, Azure, Cisco, Microsoft, CompTIA, VMware, etc.)
• Experience working in an agile environment

MAJOR AREAS OF RESPONSIBILITY:

• Provide a secure, high performing and highly available environment for clients and servers
• Timely awareness and resolution of service impacting events
• Prevention of service impacting events through active monitoring and alerting
• Technical resolution for escalated complex technical issues
• Receive work items from a ticketing system and provide timely responses, resolve, and documentation
• Establish and maintain effective professional relationships across the business and with external business partners
• Identify, measure and report on key performance indicators for the environment
• Proactively address potential capacity issues by purchasing required licenses and hardware
• Establish applications and perform migrations where required
• Communicate service impacting events to customers and stakeholders
• Identify areas of opportunities, propose, and implement solutions
• Improve work quality by creating standard operating procedures and gaining adoption
• Improve effectiveness of team members by promoting an environment of knowledge sharing
• Compliance and adherence to all company policies and procedures
• Attends in-office meetings, participates in meetings, and attends educational programs as needed

MANAGEMENT RESPONSIBILITY:

• N/A

HEALTH QUALIFICATIONS:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

Below are minimal knowledge/physical requirements of this position.

Constantly (66%-100%):

Reading, Speaking, Writing English

Communications Skills

Computer/PDA Usage

Sitting

Hand/finger dexterity

Hearing/Seeing

Hearing in person

Hearing on the phone

Talking in person

Talking on the phone

Vision for close work

Frequently (34%-66%)

Walking

Bending

Standing

Stretching/Reaching

Lifting up to 50 lbs. with or without assistance

Occasionally (2%-33%)

Driving

Climbing

Stooping (bend at waist)

Rarely (1% or less)

Distinguish smell/taste

We'll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.