Systems Administrator - Client (Remote Eligible)

Smartsheet is looking for an experienced Systems Administrator with a solid technical background to join our Client Engineering team.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers’ data. 

You will report to our Sr. Director of IT & Workplace Services located in Bellevue, WA, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
• Develop creative solutions for our end user systems
• Administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices
• Automate manual processes and other items to create efficiencies
• Drive to create a positive and seamless user experience
• Partner with the compliance/security team to address, patch, and prevent vulnerabilities
• Conduct in-depth technical investigations to determine root cause
• Evaluate and monitor usage to ensure capacity is meeting growth requirements
• Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team

You Have:

• 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a systems administrator or desktop engineer
• Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
• Familiarity with Windows Autopilot
• Experience implementing or administering  MAC MDM Solutions (JAMF, Kandji)
• Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
• Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
• Experience scripting solutions and can provide examples (Powershell, Shell)
• Experience with OKTA or other SSO products
• Experience with SOX, SOC2 or other compliance (HIPAA or PCI)
• Foundational knowledge of ITIL concepts and frameworks required
• Excellent customer service skills and passion to learn and understand technology
• Empathy for end users
• Ability to plan, organize, schedule and implement multiple projects simultaneously
• Must possess the ability to work an occasional evening, holiday, or weekend

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Australia, and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!