Systems Administrator, End User Computing

enVista is a high-growth, high-tech global software, consulting, managed services and automation firm that optimizes supply chain and commerce for thousands of omnichannel retailers, distributors, and manufacturers. enVista is the only solutions provider in the market that unifies both supply chains and omnichannel commerce end-to-end, from order capture to fulfillment, and from supplier to customer.

Our global associates are on the front lines of commerce, supply chain and technology - developing innovative solutions that improve profitability, reduce waste and positively impact the world. Through onboarding, developing & training, employee awards & recognition, volunteer committees & affinity groups and mentoring, enVista hires and grows top talent.Together, we work, grow and lead our market as a high-impact organization.

enVista's Systems Administrators, End User Computing work service desk tickets that are primarily focused on D365 administration, end user hardware and software, printing, mobile devices, etc. This role provides level 2 support and act as an escalation point to our junior support technicians.

What you will do:

• Provide Level 2 User Support
• Manage ITSM Incidents & service requests.
• Diagnose & troubleshoot problems across a wide range of technologies and products including Windows OS, Network (WIFI, VPN, etc.), Security Agents (A/V, DLP, etc.), Office 365 Services & Applications (Outlook, Teams, etc.)
• Respond to end user support incidents and service requests.
• Patch management
• Provide remote end user software, hardware, network, printing support to resolution or escalation.
• Active Directory and D365 administration and troubleshooting (create users, group modifications, mailbox management, etc.)
• Perform troubleshooting by leveraging experience, knowledge-based articles, engaging with peers, and other resources to guide users through step-by-step solutions in a service desk environment.
• Communicate solutions and document problems and resolutions.
• Keep tickets updated with accurate information and consistent communication with end user contact.
• Ability to provide onsite support when needed and when all remote efforts have been exhausted.
• Developing and maintaining documentation including How-to Guides, Knowledgebases Articles, Runbooks, and Playbooks
• Provide an exceptional customer service experience to every user.
• Willingness to learn innovative technologies and processes used to serve our clients.

What you will bring:

• Bachelor's degree in Information Technology or a related field
• 2-3 years related work experience. (Required)
• Knowledge of networking and Windows Operating Systems
• Knowledge and Skills(Required)
  • Software Distribution, Patching, etc., Outlook, Teams, OneDrive, Active Directory, Group Policy, ADFS, PowerShell Scripting, Software Firewalls, AntiVirus, Email Filtering
• Proven experience troubleshooting hardware, software, and workstation networking issues with a direct focus on the source(s) of problems.
• Proven ability to take ownership of client issues.
• Ability to track your time in a ticketing system.
• Proven ability to communicate technical solutions in a user-friendly and professional manner, both verbally and in writing
• A Positive, light-hearted, optimistic view about life and work
• Experience with a support ticketing system
• Excellent communication skills both verbal and written.
• Excellent customer service skills
• Show flexibility under changing conditions.
• Excellent time management
• Able to work well within a team.
• Ability to travel for onsite support as needed.
• Participation in a 24x7 on-call rotation
• Desired Certifications
  • CompTIA (A+, Server, Network)
  • Microsoft 365 Certifications

Benefits of Joining enVista:

• Competitive Compensation & Bonuses
• Medical, Dental & Vision Insurance
• Paid Time Off, Holidays & Volunteer Days
• Life Insurance, Short/Long Term Disability
• Paid Sabbatical Program
• 401k with Company Matching
• Flexible Work Opportunities
• Career Development Program
• Paid Sabbatical After Seven Years of Service
• Employee Referral Bonus

At enVista, diversity, equity & inclusion (DE&I) are part of our core values that we proactively foster and build upon. We are a 'learning' versus 'knowing' organization that values and welcomes diverse perspectives, ideas, beliefs and cultures as we aim to shape the technology, industries and world of the future.