Systems Administrator I

We're calling on you, the problem-solving guru. When the files are missing and the spinning wheel of doom grinds everything to a halt. When the next step on our problem-solving ladder is to throw the computer out the window. If you can solve IT problems like a pro, if you love helping others navigate tech issues and providing hands-on support, and if you enjoy taking a proactive approach to maintenance, our System Administrator role could be your next big career move. We need a whip-smart techspert who can respond to service requests with professionalism and passion, including receiving, prioritizing, documenting and resolving help requests. Are you ready to be our favorite speed dial? Apply today!

JOB SUMMARY

The System Administrator I ensures proper computer operations so that end users can get their work done. You'll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level. This position qualifies for a hybrid work environment. You will be required to be in the office a minimum of 2 days between Tuesdays through Thursdays.

PRIMARY RESPONSIBILITIES

• Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
• Documents relevant user information including name, company, contact information, and details of the problem or issue
• Builds rapport with customers and digs into the details of their problems
• Prioritizes and schedules problems, and escalates where necessary to more experienced technicians
• Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved
• Uses diagnostic utilities to troubleshoot problems
• Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems
• Familiarizes yourself with software and hardware used and supported by the organization
• Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Follows up with customers after resolving their requests
• Evaluate documented resolutions and analyze trends to prevent future problems
• Develop help sheets and FAQs users
• Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• College diploma in computer science or related field or 2 years equivalent work experience
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office

PREFERRED EDUCATION & EXPERIENCE

• University degree in the field of computer science
• 2 years equivalent work experience

Preferred Certifications:

• Comp-TIA Network+
• Comp-TIA A+
• CompTIA Security+
• CCNA
• MCITP
• MCSA
• MCSE

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of basic computer hardware, including PC's, printers, laptops, servers
• Working knowledge of diagnostic utilities
• Understanding of the organization's goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills
• Strong documentation skills
• Ability to research a wide range of computing issues as required
• Quick learning and information retention abilities
• Ability to present ideas in user-friendly language
• Highly self-motivated and independent
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Effective prioritization and execution sills, even under pressure
• Exceptional customer service orientation
• Experience working in a collaborative, team-oriented environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

Locknet Managed IT Services offers a competitive compensation and benefits package. Benefits for full-time employees include:

• Competitive compensation
• Vacation and self/family care days
• Parental leave
• Group medical, dental, vision and life
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing plan
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.locknetmanagedIT.com.

If this is the first time you have applied for a position with Locknet, you will be asked to register. Returning applicants will only need to provide their email address and password.

ABOUT LOCKNET MANAGED IT SERVICES

Locknet Managed IT Services, an EO Johnson Company, is a top managed service provider (MSP) in the nation. With clients and offices throughout Minnesota, Wisconsin and Iowa, Locknet has supported technology strategies for companies for more than 35 years. Locknet's world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup and much more. Locknet is UCS/SOC 2 Type 2 Certified, ensuring the highest level of trust and peace of mind for their clients. Read more at www.locknetmanagedIT.com.

EQUAL EMPLOYMENT OPPORTUNITY

Locknet Managed IT Services, an EO Johnson Company, is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.