Systems Administrator I - ILM London

Position Summary
We are looking for a Systems Administrator I who reflects the collaborative mindset and passion for great filmmaking that define ILM.
The Systems Administrator I is responsible for overseeing the installation, configuration, maintenance, and support of IT core services and resources, including software and hardware, both on-premises and in the cloud.
This position responds in a timely manner to resolve daily issues and support tickets. As part of this, the Systems Administrator I communicates with other engineering teams as well as the wider user base across departments and global business units.
What You'll Do:

• Support and administrate virtual and bare-metal infrastructure and associated services following company standards, best practices, and project objectives
• Serve as an escalation point for other IT and peer teams
• Help to maintain and implement effective service monitoring, maintenance programs, and foundational system design with a global perspective
• Work with other IT and peer teams to ensure standards and technologies are in line with overall technical direction and security posture of Lucasfilm and its companies
• Maintain documentation and processes around key IT services in the organisation
• Provide excellent customer service support, including clear verbal and written communications
• Work cooperatively with the Technology team and with the wider set of colleagues at all ILM sites.
• Proactively maintain and expand working knowledge of industry trends and technical developments in related areas

What We're Looking For:

• Proficiency in Computer Science or a similar technical field.
• Skilled in building and supporting IT systems in a multi-platform high-performance production environment.
• A clear and concise communicator, with the ability to keep both users and managers informed of progress
• An effective listener: able to engage with and understand others to discover what their requirements are
• An effective team player with an ability to focus on resolving problems
• Must be able to prioritise a multitude of requests and not be afraid to ask for help if the path is not clear
• Strong customer service attitude and skills - passionate about delivering rigorous follow-through
• Agile, flexible mindset with the ability to adapt to rapidly changing requirements
• Detail oriented
• Administration of enterprise IT services and resources including user accounts, email and calendars, printing, patching and software updates, systems builds, systems configurations, licences, network and storage - running on-premises or in the cloud
• Ability to automate workflows and extending services via scripting - bash/shell, Python, PowerShell or other language
• Support and administration of cloud collaboration services such as GSuite or equivalent platform including working with associated APIs
• Working with VMWare stack or other equivalent virtualisation platform in an enterprise environment, including hardware and software configuration, provisioning, orchestration and monitoring
• Methodically troubleshooting and evaluating performance and service issues, including tracing and analysing logs and metrics for hardware and software components of complex and dynamic systems
• Administering and supporting a heterogeneous OS environment incl. Linux, Windows and Mac OS for both server and desktop
• Passionate and knowledgeable about enterprise IT security concepts, procedures and implementations
• Excellent documentation skills, including writing for both technical and non-technical audience
• Passion for creating and supporting distributed scalable systems that are fault tolerant and reliable
• Nice to have: Project management, Storage protocols and administration, Network protocols and administration, Server builds and configuration management, Cloud-native technology, tools and frameworks

This role is Hybrid, which means the employee will be required to work a minimum of 2 days on-site per week at a Company designated location, and occasionally from home.
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