Systems Administrator II

Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

SUMMARY

In this role, the Systems Administrator II will join the Ansys Government Initiatives (AGI) Help Desk Support team and will be responsible for providing Help Desk support, while working on Windows 10/11 system deployments and other System Administrator related projects. They will support AGI's Windows servers, Active Directory, Microsoft 365 account, inventory management, and internal applications as time permits. They will collaborate with different internal IT teams to accomplish their projects and support areas. They will be the primary resource supporting troubleshooting items between level 2 and level 3. This individual is expected to be able to complete tasks on their own and perform troubleshooting to completion for areas listed above.

RESPONSIBILITIES

• Monitor the incoming IT Support queues to triage, distribute, and troubleshoot as appropriate for incoming work orders. Includes walk-ups, e-mails and phone support.

• Able to function between level 2 and level 3 troubleshooting teams.
• Own and improve the Windows 10 deployment and support process
• Own and improve the cellphone deployment and support process
• Manage and improve the assets management process
• Use and help improve the Active Directory and Microsoft 365 environment

• Work independently on special projects as needed, including Windows servers.
• Ensure proper uniformity, documentation, and configuration control of workstations and applications.

MINIMUM QUALIFICATIONS

• Competent with a proven history working with Windows 10

• Experience working with Cell Phones and MDM (Android, Apple & Intune).
• Experience working with Active Directory and Microsoft 365
• Competent with managing and maintaining physical workstations, laptops, cellphones, etc.
• Experience troubleshooting the full IT stack (layer 1 - 7).
• Able to document work performed for cross pollination and repeatability.

• Able to present problems and challenges for their area of responsibility.
• Able to run Powershell commandlets.
• Able to obtain Dell Tech Direct Certification
• Motivated and energetic team player.
• Able to work independently and own tasks to completion.

• Must be able to work on-site in Exton, PA.

PREFERRED QUALIFICATIONS

• Active TS/SCI Security clearance

• Bachelor degree in IT or equivalent.
• Experience working with Windows PowerShell scripts
• Experience working with Windows Server
• Experience with networking equipment (Cisco or Aruba preferred)
• Experience working with Linux (CentOS/RHEL preferred)

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world's most challenging engineering problems. Our ONE Ansys culture has at its core:

• Customer Focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of Urgency
• Collaboration and Teamwork

ENGINEERING YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 - finalist, and America's Most Responsible Companies.

For more information, please visit us at www.ansys.com

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Nearest Major Market: Philadelphia