Systems Administrator, Infrastructure

enVista is a high-growth, high-tech global software, consulting, managed services and automation firm that optimizes supply chain and commerce for thousands of omnichannel retailers, distributors, and manufacturers. enVista is the only solutions provider in the market that unifies both supply chains and omnichannel commerce end-to-end, from order capture to fulfillment, and from supplier to customer.

Our global associates are on the front lines of commerce, supply chain and technology - developing innovative solutions that improve profitability, reduce waste and positively impact the world. Through onboarding, developing & training, employee awards & recognition, volunteer committees & affinity groups and mentoring, enVista hires and grows top talent. Together, we work, grow and lead our market as a high-impact organization.

enVista supports our clients' IT operations with customer obsessed Managed Services, Public and Private Cloud solutions, Disaster Recovery, Cyber Security Services and more. We are hiring a Level 2 Systems Administrator to join our Managed Services Operations team. The primary focus for this role is implementation and support of complex Public Cloud, Private Cloud and on-premises server infrastructure including projects and ticket escalations for current and future clients. Successful candidates will need a deep technical knowledge over a variety of technologies and passion for the customer's success.

Key Responsibilities:

• Install, configure, upgrade, maintain and support server systems based on client's service requests and maintenance.
• Manages the VMware virtualization platform and ensures the installation of upgrades, patches, and new versions of all VMware components (vSphere, VCenter, Site Recovery Manager, etc.). Responsible for the administration of the VMware hardware platform that supports all virtualized systems running on the Intel platform; this includes provisioning of computing hardware as needed, applying firmware upgrades, and performing break-fix to ensure system performance, resiliency, and security.
• Windows/Linux Operation System's installation, configuration, evaluation, upgrading, patching, monitoring, analyzing and deploying.
• Identify, diagnose, and resolve recurring and incidental support issues for server and serverless O/S, and hypervisors
• Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user and equipment.
• Produce, maintain, and update technical documentation.
• Monitor performance of hypervisor environment, servers, and server applications, identify root-cause and resolve issues.
• Optimizing and evaluating the system regularly
• Complete and update support tickets.
• Ensuring that the highest quality of service is provided to promote superior customer satisfaction.
• Bear high levels of responsibility: making decisions, being accountable.
• Maintain technical documentation, manuals and IT policies.

Education, Skills and Experience Needed:

• Bachelor's degree in an I.T. related field is preferred.
• 3 years of total combined experience (Required)
  
  • Microsoft Windows Server 2012R2/2016/2019 (Required) and Linux (Desired)


• 1+ years of work experience with VMWare (Required) and Hyper-V (Desired) design, implementation, and administration.
• Experience with server operating systems.


• Experience in providing end-user onsite or remote support for Server and hardware troubleshooting. Proven diagnostic and troubleshooting skills with direct focus on the source of problems to solve the problem quickly and effectively (Required)
• Experience with VDI (Citrix / Horizon View) XenApp/RDS or other VDI technologies (Desired)
• Azure and/or AWS Cloud Migrations and Management (Desired)
• Experience with SAN management / Fiber Channel / iSCSI (Desired)
• Experience with a support ticketing system
• Excellent communication skills both verbal and written.
• Excellent customer service skills
• Show flexibility under changing conditions.

• Excellent time management
• Able to work both independently as well as within a team.
• Participation in a 24x7 on-call rotation
• Preferred Certifications
  
  • Microsoft Certified Professional Status (MCSA)
  • VMWare VCP

Benefits of Joining enVista:

• Competitive Compensation & Bonuses
• Medical, Dental & Vision Insurance
• Paid Time Off, Holidays & Volunteer Days
• Life Insurance, Short/Long Term Disability
• Paid Sabbatical Program
• 401k with Company Matching
• Flexible Work Opportunities
• Career Development Program
• Paid Sabbatical After Seven Years of Service
• Employee Referral Bonus

At enVista, diversity, equity & inclusion (DE&I) are part of our core values that we proactively foster and build upon. We are a 'learning' versus 'knowing' organization that values and welcomes diverse perspectives, ideas, beliefs and cultures as we aim to shape the technology, industries and world of the future.