Systems Administrator, IT Monitoring

As a member of the company's Corporate Operations Information Technology team, the Systems Administrator, IT Monitoring will be responsible for identifying, evaluating, deploying and maintaining monitoring technologies that add value to our internal stakeholders and improve organizational capabilities. In addition to effective technology and process management, the job requires strong interpersonal and collaboration abilities. Candidate must have the ability to operate independently and works well in a team environment working on projects and troubleshooting outage alerting. We value individuals who dive into technology and have a thirst to learn. Most of job duties will be to lead projects to upgrade and expand corporate monitoring environment while also providing operational support and tuning of existing tools.

Duties:

• Team orientation taking lead on critical projects while working well as part of a group and providing technical expertise.
• Serve as the primary administrator of all monitoring tools, both on premise and SaaS, such as Logic Monitor, Solar Winds, Splunk and other monitoring production environments.
• Provide 8 x 5 support of the IT monitoring infrastructure environment. Build and maintain documentation for off-hours and on-call support.
• Continuous monitoring alarms for all infrastructure related equipment.
• Work as a member of IT team to provide day to day support on all monitoring related request fulfillment, incident response, documentation, and follow-up.
• Assist deployment of new technologies or upgrade existing capabilities as assigned.
• Assist to manage vendor relationships to identify sustainable strategic partnerships, manage costs, and verify contractual service-level agreements are delivered.
• Create and update technical documentation to maintain an accurate system of record and provide departmental training materials for new systems and processes.
• Participate in departmental budgeting and goal setting process to lay out long-term and short-term project priorities, identify new technologies to improve upon operational capabilities, and leveraging vendor relationships to secure competitive costs.
• Changes in approved and scheduled maintenance windows (i.e. software upgrades, hardware replacement, migrations, etc.)
• Occasional travel (5%) for onsite support, datacenter build-out/expansions, or for training as needed.

Requirements

Knowledge, Skills & Abilities:

• Must be able to work during normal business hours and assist with changes as necessary during maintenance windows as scheduled for nights and weekends. Hybrid work environment with a mix of in-office and remote work.
• Some understanding of monitoring technologies in general. Some experience with specifically the following a plus: Logic Monitor, SolarWinds, Splunk.
• Ability to learn new monitoring technologies. Assist with research, deployment, and tuning of new monitoring technologies.
• Understanding of information technology and information security practices and trends.
• Ability to run concurrent projects while maintaining day to day operations.
• Strong interpersonal and cross-departmental communication
• Comfortable working independently and being able to make decisions that add value to the business without direction from above.
• Ability to work in a high achievement environment with a strong work ethic.
• Some understanding of server technologies (Windows Server, Linux Server)
• Some understanding of Virtualization technologies (VMware)
• Attention to detail and organizational skills.
• Some understanding of Storage technologies (EMC)
• Some understanding of Server hardware technologies (Dell)
• Some Understanding of LAN/WAN technologies, OSI Model.
• Problem solving and troubleshooting skills
• Written and verbal communications skills
• Proficient with the Microsoft Office Suite with emphasis in Excel and Visio
• A knack for grace under pressure and a sense of urgency that puts the customer first

Education and Experience:

• College bachelor's degree or trade schools preferred or equivalent work/life experience.
• Minimum 4+ years IT experience with at least 1+ years systems background. Experience with monitoring tools a plus.
• Professional level certifications are a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation:

Compensation for this role includes a base salary between $75,000 and $85,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline: This position is expected to be open for applications through February 21, 2024

Benefits

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program
• Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.