Systems Administrator l (Must be based in Mexico)

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We use these values to determine success within every facet of our business. At 1Path, we want our employees to have a fulfilling career. We continue to show our commitment to this by offering competitive benefits, compensation, and development opportunities.

About the Role
We are currently looking for a Systems Administrator I. The System Administrator I that provides end user desktop and server support via phone, email, and in person. The System Administrator is responsible for effective provisioning, installation/configuration, troubleshooting, and maintenance of systems hardware and software and related infrastructure. The System Administrator participates in technical research and development to enable continuing innovation within client infrastructure and ensures the system hardware, operating systems, software systems, and related procedures adhere to each clients' needs. The ideal System Administrator I will have a passion for and drive to keep up with the latest technology trends, a hunger for learning, and understands the core principles of good customer service. (This position is remote, but the candidate must be based in Ciudad Juárez)

 Role & Responsibilities:

• Demonstrates professionalism over the phone and & person; consistently high customer satisfaction; practices binary exclusion; consistently follows departmental & company processes; follows documentation processes in Atlas & IT Glue. 
• Desktop Troubleshooting, software management, and desktop printer management. 
• AD Administration, including user account management, password resets, assigning users to groups. 
• Virtual Desktop Management 
• Administration of Microsoft Portals & Troubleshooting. Including License Management & Account Management 
• Knowledge of Day-to-Day Security Best Practices [i.e., Password sharing, 2FA, anit spam, endpoint security] 
• Demonstrates Understanding of Group Policy. 
• Circuit Troubleshooting & ISP Engagement; Comfortable with RMA Initiation; Demonstrates understanding of physical networking. 
• Virtual Desktop Management Using Documented Instructions. Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter) 
• Anti-Virus Use; DUO MFA New User Best Practices; Security Awareness Training 
• Run Documented scripts from NCentral’s Automation Manager