Systems Administrator (Tampa)

Job Type
Full-time
Description
Come join Deepwatch's team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. - and we have a blast doing it!
Who We Are
Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch's cloud-based security operations platform, Deepwatch provides the industry's fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Deepwatch recognition includes:

• Forbes America's Best Startup Employers 2022
• Great Place to Work® Certified 2022
• Cybersecurity Excellence Award for MDR 2022
• Forrester: Top 10 MDR
• Goldman Sachs portfolio company: $53m Series B investment 2020

Position Summary
Systems Administrators at Deepwatch enjoy working with cutting edge technology and platforms. They are self-driven technology fanatics who consistently tinker, tweak, learn and improve. Tasks range from provisioning macOS laptops to implementing automation systems via JAMF Pro. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlining traditional operations (server built and maintenance) and takes pride in enabling our employees with technology. The technical exposure and ability to learn is unparalleled.
In this role, you'll get to:
This role will have a primary responsibility of owning the day to day helpdesk ticket queue and end user interactions with a focus on delivering great customer service to our customer(s). The sysadmin will also be helping to maintain an accurate asset inventory, replace employee assets when needed and work on beta testing the latest technology and software updates.
Problems seen in the helpdesk setting are often repeatable and able to be documented. The candidate must possess the ability to compose technical documentation or user walk-through videos on commonly seen issues. This is often seen as paying it forward, so documentation can be referenced by users in the future.
This role will play a key role in helping to open the new Tampa Corporate Office later this year. The role has an expectation for mostly on-site office work when the office opens, but will allow some flexibility with working from a home office. Position will report to the Manager of Cloud & Tech Operations.
THIS ROLE WILL BE BASED IN TAMPA, FL AND REQUIRE A MIX OF ON-SITE and REMOTE WORK
To be successful in this role, you'll need to:

• Possess 1+ year of Systems Administration or related customer service experience
• Are organized, prioritize incoming requests, and collaborate in a team environment
• Leverage excellent verbal and written communication skills
• Provide customer service and support to internal and external contacts
• Have a degree in Information Security, Information Technology or a related field
• Are able to provide:
  • macOS support for management, upgrades and deployments in the enterprise
  • JAMF Pro administration for managing macOS assets and automating routine tasks
  • Google Workspace (GSuite) administration with Gmail, GDrive, GDocs, etc experience
• Possess experience with the following:
  • Asset management and inventory
  • Zoom, Zoom Phones, or physical Zoom Rooms
  • Single sign-on tools such as Okta
  • Endpoint security tools in an enterprise environment
  • Scripting language to automate routine tasks
• Have familiarity with the following:
  • Role based access controls and how it applies to applications
  • Information security best practices, such as least privilege access and phishing
  • Cloud service providers such as AWS, Azure or GCP
• Can demonstrate knowledge of the following:
  • SAML protocol and how it applies to single sign-on
  • General productivity tools, such as Adobe, Office, etc.
• Are willing and able to travel occasionally

ITAR Compliance
This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.
• A lawful permanent resident of the United States
• A person admitted to the United States as a refugee
• A person that has been granted asylum by the United States government

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.
Colorado* Candidates:
For applicants in Colorado, the salary range for this role is $64,000 to $80,000 + bonus + commissions + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
*Note: Disclosure as required by sb19-085 (8-5-20).
What We Offer:
Deepwatch is excited to provide benefits designed to support team members and their families. Including:

• Medical, dental, vision, and disability insurance
• Paid time off, holidays, and family leave
• 401(K) retirement program with employer match
• Unique professional development benefits, starting at $3,000 annually
• Learn more here: https://www.deepwatch.com/careers/#benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact [email protected] for further information.
All Deepwatch employees are expected to:

• Be interested in and able to work remotely from a home office when not at a corporate office
• Pass a pre-employment background and drug screen in accordance with applicable laws

Equal Opportunity Employer
Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch's use of your personal information.
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