Systems Analyst

Role Overview

As a Systems Analyst you will be responsible for managing and maintaining the internal systems Parachute utilizes to operate the business, including items such as CRMs, ticketing systems and related middleware. You will help with ensuring all systems operate smoothly, efficiently, and securely while meeting the business needs of the internal teams such as Customer Success, Operations, Data, Accounting and Sales.

Key Responsibilities: 

• Vetting, implementing, and maintaining software systems 
• Monitoring system performance, troubleshooting issues, and resolving system-related problems 
• Ensuring system security by implementing appropriate security measures 
• Managing user accounts, permissions, and access rights 
• Implementing and maintaining integrations and governance protocols to move and keep data in sync between systems
• Maintaining system documentation and keeping it up-to-date 
• Collaborating with other IT professionals to identify and resolve technical issues 
• Manage system changes, upgrades, and enhancement requests 
• Prioritize incoming system work
•  Additional responsibilities, as assigned

Required Skills and Qualifications: 

• Proven 2-3 years of experience as a System Administrator, Process Automation or similar role 
• Knowledge of key systems like ZenDesk, Gainsight, Hubspot or other comparable operational systems solutions 
• Experience managing data integrations between systems utilizing tools like Retool, Zapier or other comparable solutions
• Working knowledge of Microsoft Office, SQL, HTML and Javascript preferred
• Ability to troubleshoot and resolve complex technical problems 
• Strong communication and interpersonal skills 

Benefits:

• Medical, Dental, and Vision insurance 
• 401(k) Retirement Plan 
• Remote First Company 
• Equity Incentive Plan 
• Annual Company-Wide Bonus 
• Flexible Vacation Policy 
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) 
• Monthly Internet Stipend 
• Annual Home Office Reimbursement 
• Co-Working Space Reimbursement 
• Annual stipend for educational and development 

Base Salary: 

$60,000 - $80,000