Systems Analyst - G&A Applications (IT)

POSITION SUMMARY

This role will be responsible for supporting IT initiatives relating to all General & Administrative functions including: HR, Finance, Legal and Procurement groups of Amylyx Pharmaceuticals. The responsibilities of this role include supporting and implementing systems. Additionally, this role must align with appropriate business functions to ensure Amylyx has a stable, robust, and scalable set of applications to support growing business needs. This position will encompass many activities including evaluating new functionality while maintaining the integrity of integrated applications; partnering with others within the IT team, delivering on the business goals, refining existing solutions, and prioritizing the day-to-day needs for each of the existing solutions. This is customer facing role supporting multiple business functions.

RESPONSIBILITIES

• Responsible for assisting in the successful implementation and support of Amylyx systems.
• Elicit requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
• Support change management and governance activities by partnering with key business users to ensure new items are tested and implemented to meet the business needs.
• Lead test script creation, user testing, and user documentation for systems.
• Ensure appropriate IT processes, procedures, and standards are followed.  
• Introduce best practice and process improvement ideas where appropriate.
• Serve as the conduit between the customer community (internal and external customers) and the various services teams.
• Develop and foster effective relationships between the business, partners, and Amylyx IT.
• Manage external partners regarding applications and tasks in line with the overall company objectives and solution capabilities.
• Coordinate issue resolution with internal and external support providers.
• Develop ad hoc reports using the tools available within the applications based on input from the business.
• Support audit activities.
• Lead small-group training sessions as needed and learn new applications and functionality as additional needs arise.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Other duties as assigned.

REQUIREMENTS

• Bachelor's degree in computer science or related field. 
• 5+ years of experience in working with NetSuite, Concur, Adaptive, Sage, Achievers and/or other ERPs and HRIS platforms.
• 3+ years of IT experience with progressively increasing technical and support responsibilities.
• Experience supporting applications within the pharmaceutical/biotech industry (or equivalent).
• Demonstrated ability to manage several deliverables at the same time.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Strong customer service orientation.
• Ability to multitask – effectively manage work requests across multiple business areas.
• Strong analytical skills required including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Able and willing to travel to our offices in Cambridge, MA 1-2 days per week. 

Preferred Qualifications

• Knowledge of FDA regulations, GDPR, SOX and/or HIPPA compliance is a plus.