Systems Analyst II

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The Position

Job Title

Systems Analyst II

Job Description

SUMMARY

The Channel Systems Analyst will evaluate business requirements for multi-platform technology and digital applications, assist in the delivery of new or modified systems enhancements and integration solutions, and provide application support to those systems and solutions. This position will collaborate with stakeholders and serve as the intermediary for the lines of business, most areas of IT, and digital banking partners. Mentors junior-level analysts and ensures compliance with company policies and procedures. Communicate with Bank department managers and senior leadership to promote efficient and approved workflow.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Manages vendor relationships and holds vendors accountable to their deliverables
• Understands vendor roadmaps, manages relationships, feedback and escalations
• Participate in UX planning for improving existing processes and building new features and functionalities.
• Building and maintaining the team backlog that is prioritized based on the business value and other key business drivers
• Partner with other business leaders to develop stories through an Agile process and is ultimately accountable for signing off and accepting the story has met the expected requirements
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, and improve performance
• Provide second and/or third level support for daily maintenance and support of applications including system administration and resolution of issues.
• Assists in maintaining and enforcing IT policies. Documents standard operating procedures, workflows and systems.
• Document results of activities using the appropriate processes in accordance with the Bank's documentation and project methodology standards.
• Participate in the analysis and evaluation of current business and system processes, interfaces and workflow.
• Excellent trouble shooting skills, familiarity with test tools, and a drive to quickly fix issues

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Adherence to all First United Policies and Procedures
• Complete all required compliance exams on an annual basis
• Travel up to 10% of the time, possible
• Performs other duties as assigned

EMPLOYEE SPECIFICATIONS

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

• Bachelor's degree in Business, Computer Science, Information Systems or related discipline from an accredited four-year college or university or 7 years of related experience in lieu of a degree
• Seven (7) years Digital/Technology Product Management experience, to include experience in innovation, user experience, process engineering, analytics, and/or research/testing OR an advanced degree and 6 years of experience.
• Four (4) or more years of business analyst support with a major digital banking system acting as liaison between the business units, technical staff and/or system provider.
• Three (3) years' experience working in an Agile environment preferred
• Certified Scrum Product Owner preferred
• Comprehensive knowledge of Technology/Digital products and emerging technology platforms
• Robotic Process Automation Experience Preferred
• Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
• Strong attention to detail, deadlines with a focus on effective communication to peers and senior leaders

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, climb or balance, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

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All Locations:

McKinney

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.