Systems and Tools Support Engineer (Sourcing)

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What You’ll Do

ThousandEyes Systems and Tools Support Engineers support Identity management and SAAS application management, including renewals and required software tracking for applications and tools that are shared across the specific internal organization.

In this role, you will support a rapidly growing organization and ensure ThousandEyes’ team to function smoothly. We believe that our engineers are key to enabling our employees to have friction-free workflows and be productive. 

We’re looking for talented engineers with a background in internal operations, service desk, IT,  and Saas software IT support. You must be willing to work closely with employees at ThousandEyes. This role does not require end-user Mac or PC tech support - that’s handled by Cisco IT!

Apply for this role if you:

• Are a fast learner

• Believe in software automation

• Can script in at least 1 language

• Have exceptional troubleshooting skills

• Have superb customer service aptitude with exceptional written and verbal communication skills

• Understand network fundamentals (TCP/IP, UDP, ICMP, MAC addresses, IP packets, DNS, VoIP, etc.)

Bonus points if you have experience with or are knowledgeable about Okta, Active Directory, Single Sign On / SAML, or Cisco / Meraki.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.