Systems Associate

Job Overview

As the Rev Ops Systems Associate you will drive process improvements and help evolve how our GTM team leverages our CRM ecosystem to drive Sales productivity and revenue growth. Reporting into the Enterprise Process & Technology team this role will work closely with leaders in Sales Strategy and Operations to streamline processes and gather system requirements to implement new features in Salesforce CPQ and other tools to support the Sales process and forecasting. This role will also work with the offshore admin/development team to ensure features get implemented on time and with high quality standards.

The ideal candidate should be a problem solver with project management skills have a strong understanding of the B2B Subscription SaaS model and metrics and have a track record of using Salesforce.com and other 3rd party applications to automate manual processes and improve the productivity of GTM teams. If you thrive in and enjoy a fast-paced innovative cross-functional working environment this will be a good opportunity for you.

Responsibilities

• Work on Salesforce.com development and maintenance (Sales Cloud)

• Work on Salesforce CPQ administrative tasks

• Maintain and develop integrations across our different business tooling

• Work with Sr Process & Technology Manager and Strategy & Planning team to define business problems identify key requirements document functional and technical designs create user stories and coordinate implementation with offsite development team

• Define clear acceptance criteria and test cases identify test users and coordinate user acceptance testing (UAT) to ensure business requirements are met and upheld.

• Maintain data quality and hygiene standards Salesforce including running bulk data import/updates

Basic Qualifications

• 2+ years of experience designing revenue operations processes and building custom solutions in Salesforce (sales cloud) or working as a sr analyst in a Saleforce.com consulting practice.

• Experience working with Salesforce.com (flow automation user management report dashboard generation) Salesforce CPQ (setting price and product rules discount schedules approval rules product config)

• Understanding of subscription SaaS model and key metrics

• Strong ability to manage multiple projects with conflicting priorities with high attention to detail

• Methodical and analytical. Able to translate problems into solutions.

Preferred Qualifications

• Bachelor’s degree in Computer Science or Business or equivalent experience

• Experience working on Sales/CS supporting tools such as Clari Gainsight LeanData Gong CLM tools such as Docusign/ Ironclad Data Enrichment tools and data standardization tool (DemandTools)

• Experience working in Agile methodologies sprint planning and using tools such as Jira/ ServiceNow.

• Experience supporting a large enterprise sales organization

• Salesforce.com Certifications such as Admin Advanced Admin Platform App Builder Sales Cloud Consultant and CPQ Specialist.

If this opportunity interests you you might like these courses on Coursera:

• Business Metrics for Data-Driven Companies

• Influencing: Storytelling Change Management and Governance Specialization

• Reports Dashboards and Customer Success in Salesforce

Compensation

Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. This role's targeted hiring base salary range is between $65200 and $81500. The actual base pay is dependent upon many factors including but not limited to prior work experiences training/education transferable skills business needs and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay equity and benefits.

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