Systems Business Analyst Sr.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Senior Systems Business Analyst

Brown Brothers Harriman is currently recruiting Systems Business Analyst to join our Global Marketing & CRM Systems. The Sales and CRM Technology Senior Analyst provides strategic technical analysis, project management and vendor management to our business partners for Sales and CRM technology at Brown Brothers Harriman. The focus of this position is to act as a liaison between technical and business user groups as well as gain an in-depth understanding of the Sales and CRM business strategy, processes, and roadmap so to support successful execution of projects that support these business lines. The individual is responsible for defining and documenting business systems requirements, ensuring technology solutions enhance and support the business operations, project management of the associated initiatives, and vendor management for the respective business applications. The Sr. Systems Business Analyst participates in all phases of the systems development life cycle - from project scoping, planning and requirements definition to issues resolution, testing, training and implementation.

Some of your key responsibilities include:

• Work closely with business user groups to ensure proper systems alignment with business objective and priorities.
• Develop clear, concise methodology documents, which require proficiency in interviewing skills, workflow analysis, dataflow diagramming, screen design, etc.
• Review and assist in development of project plans and project workflows, sometimes in conjunction with an assigned Project Manager on larger projects.
• Facilitate the definition of functional requirements by working with programmer analysts and users in prototyping and design sessions.
• Translate and present project concepts into effective visual images which clarify design elements and issues for both business and technical audiences.
• Ensure methodology is followed for project; provide meaningful feedback in accordance with departmental standards and guidelines.
• Maintain issue log; coordinate and support communications surrounding both systems and user acceptance for assigned project(s).
• Identify, mediate, resolve and eliminate miscommunications between business and technical project team members.
• Conduct user training and/or document application guide materials, as needed.
• Along with development colleagues, coordinate production implementation activities with supporting systems groups in advance of implementation and assist in implementation playlist where applicable.
• Manage technology budgets for supported areas and applications
• Vendor management for supported software supporting business areas and applications
• Participate in development of test strategy, test plans and test cases
• Translate system workflows into system configuration
• Participate in test execution and document results or work closely with Quality Assurance on test execution
• Provides coaching and training to more junior Systems Business Analyst, when needed.

Qualifications:

• BA/BS degree and/or related work experience.
• 5+ years of experience, preferably at a financial services company.
• Skills to handle multiple projects simultaneously.
• Solid understanding of the business model or the area(s) supported.
• Knowledge of all phases of the Systems Development Life Cycle required
• Ability to create presentations using software such as Microsoft PowerPoint.
• Ability to use standard desktop tools effectively (Microsoft Office, Outlook, MS Project).
• Ability to use project organization tools such as SharePoint and JIRA.
• Ability to analyze current workflows and identify opportunities for improvement.
• Exposure to project work and project planning, as well as project management software.
• Interviewing skills.
• Strong written and oral communications skills
• Knowledge of client service and relationship management workflows a plus.
• Knowledge of Salesforce, MS Dynamics, and Qlik a plus

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

BBH is committed to diversity, innovation, and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives. This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence. As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston