Systems Engineer

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

We are a growing organizing building on our success to find motivated Technical Engineers to enrich and elevate the customer experience. For this role, you should have a complete perspective on the various components of computer systems and service delivery. Ideally, you will have proven experience in leveraging your cross-functional expertise in diagnosing, troubleshooting, and resolving network issues involving network configuration, software installation and upgrades. In our hierarchy of roles the Engineer is above that of an Administrator and is starting to either have a specialist skill set or is highly proficient in multiple areas. The Technician Engineer must possess excellent analytical and problem-solving skills as well as exceptional verbal and written communication skills.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Possess a results driven mindset while maintaining professionalism under high pressure while serving as the escalation point for complex technical issues. We look to this role to be the first call to action when a customer needs our support during these outside of traditional hours shifts. This role will have KPIs and success metrics like other positions within Meriplex, however, the successful candidate will want to not only achieve those but exceed the deliverable.  
• Maintain accurate history and status of issues in ConnectWise ticketing system. Manage tickets and perform follow up with internal/external organizations regarding client related issues. Set your team up for success. Nobody likes to be left in the dark. We are a data focused organization, candidates who have an expectation of leaning into the data/documentation to analyze where we can excel will be successful at Meriplex.
• Interaction with key stakeholders helping to drive projects through the finish line and onward to improve customer experience. Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and collaboration with colleagues. Internal partnerships are how we provide a total IT solution to our customers. We have a quarterly employee incentive program that highlights this as one our core common values. If you receive all four elements of this recognition you could receive $10,000!
• Successfully provide various levels of support for customer networks across multiple technologies and vendors including but not limited to: RMM tools, VMware ESX/ESXi 6.x, Enterprise Cloud Backup Solutions, Zerto, Network Infrastructure Services (TCP/IP, DNS, DHCP).
• Potentially partner with leadership to rework SOPs for new updates and change controls to ensure we are following a unified response. What can we say? We like structure.

Let’s work together to succeed together! A minimum of 6 years of experience with the following technical applications is a good start:

• Windows 7 (and up) – must be able to install, configure and maintain
• Microsoft Server OS - all versions – advance to expert knowledge
• Microsoft Azure
• Office 365 - multiple applications
• Microsoft Exchange Server - all versions
• Microsoft SQL Server
• Microsoft Endpoint Manager
• Hyper-V / VMware experience

Networking platforms:

• Setting up firewalls, configuring rules, site-to-site VPNs
• IP addressing, subnet masks, and VLANs
• DHCP, DNS, NAT

About 6 years of experience in the following areas will set you up to speed through your interview process in this role:

• Data Center, Help Desk, or Technical Support Experience; value candidates that have mid-enterprise or internal IT support at larger organizations
• Familiarity with Structured Cabling and Network Wiring
• Demonstrated experience with Cisco Routers, switches, and peripherals
• Understanding of DNS

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00, however, shifts for this role can be schedule between the hours of 7 AM – 7PM local time. Travel may include up to 25% to the various Meriplex locations across the U.S but is not expected to be a regular occurrence.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.