Systems Engineer

SUMMARY

This team member will join a group of IT professionals focusing on technology such as servers, operating systems, databases, web application servers and local area, wide area and wireless networks. Jo-Ann utilizes industry-leading technology from enterprise vendors including Microsoft, IBM, HP, Dell, Google and Cisco along with proven open source solutions. As a team member within the IT organization, this role will contribute daily to the health and welfare of Jo-Ann's IT systems. Through a mix of daily support and project deliverables, this position will be provided with opportunities for growth and advancement. Along with formal training, Lead and Senior team members will provide ongoing direction and mentoring. Participation in 24 x 7 on-call support rotation is expected for this position.

SCOPE

Responsibilities extend to the Store Support Center (SSC), 3 distribution centers and multi-channel retail practices through over 800 stores. The total user environment consists of over 20,000 team members. This person should have core values and operating principles of the organization, performs all aspects of Database Administration on Microsoft SQL Server and like database technologies in a Windows and Linux environment. This may include system administration, troubleshooting, analysis, testing, research, training, general problem solving, technical support, and testing/deployment of new systems.

ESSENTIAL RESPONSIBILITIES

• Systems and Applications Design- Designs solutions which satisfy requirements. Ensures technical solution designs are consistent with departmental standards.
• Systems and Applications Implementation- Implements hardware and software as required in support of projects and the existing production landscape. Executes unit tests in order to assure high quality of deliverables.
• Systems and Applications Testing- In cooperation with other IT teams, executes end-to-end tests that ensure solution design and implementation meet or exceed the documented solution requirements.
• Systems and Applications Support- Provides support for current production systems. Resolves problems and incidents in compliance with established resolution SLAs. Determines and documents root cause of problems. Works to improve systems and processes to enforce simplicity, stability and efficiency.

EDUCATION / EXPERIENCE

• Education Minimum: Bachelor's degree in computer science, business or related field
• Experience Minimum: 2-4 years relevant professional experience
• Experience Preferred: 5 years relevant professional experience in a large retail information technology environment

This position will be located at:
5555 Darrow Road Hudson, OH 44236

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.