Systems Engineer

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
NGP VAN (part of the Bonterra family) is a software-as-a-service business, delivering web-based applications and services to progressive non-profits and Democratic candidates. The NGP VAN IT team is expanding, and seeking a Systems Engineer in our Somerville office, who will design and build new systems, provide cloud, colocation and on-premise infrastructure support, develop and update systems documentation, and collaborate with our distributed IT team.
The Systems Engineer will plan, implement and maintain hardware, software and services in support of our corporate and customer-facing applications. Because we're delivering software through a mix of growing and evolving applications, familiarity with the software development lifecycle is extremely helpful. The candidate will be expected to use and participate in maintaining our script resources.
Like most IT teams, we handle a mixture of break/fix and project work. This position will focus on production, internet-facing systems. We expect the Systems Engineer to spend about half of their time on projects, and about half on triage and troubleshooting. Systems Engineer candidates should be comfortable interacting with staff at all levels of technical expertise. Because our team is fairly small and flat, all IT staff provide some end-user technical support.
Candidates should have the ability to research, recommend, plan and deploy systems, solve problems independently, and work well on cross-functional teams.
Our team values communication and documentation. We have daily meetings to discuss work and solicit feed back. We document our work in a combination of JIRA and Confluence. We use Slack all day.
Requirements

• 4+ years of professional IT experience
• At least 2 years in production, internet-facing-system support, involving Windows Server operating systems : Web, email, and database application servers, On-premise network, server and storage infrastructure management
• Thorough understanding of IP networking: IP routing, addressing, and major protocols like SMTP, HTTP, DNS, and ICMP
• Understanding of enterprise IT operations concepts and best practices: Configuration Management, Change Control, Redundancy, Security, Monitoring, Logging, Risk, Performance, Automation
• Excellent written and oral communication skills
• Experience with scripting languages (PowerShell, Windows batch file, VBScript, Bash, etc.)
• Strong attention to detail, with solid organizational and time management skills

Helpful but not essential experience

• IIS and SQL Server
• Modern Linux operating systems
• Microsoft Azure and Amazon Web Services cloud computing operations
• VLANs and switch management
• VMWare server virtualization products
• Storage Area Networking
• Source control, change management and ticket-tracking systems
• Project planning and Agile methodologies
• Progressive political campaigns and/or issue advocacy organizations

Other Things

• This is a full-time position located in our Boston office.
• Because we work with a variety of hardware devices, some quite large, candidates should be able to lift 50 lbs.
• To support a range of multi-user systems, occasional planned work will be required outside of regular business hours, to minimize business impact.
• We maintain off-hours coverage for critical systems with an on-call rotation, in one-week shifts, to address issues outside of normal business hours. New staff typically join this rotation after 6 months.
• The request for a cover letter is a real request. Please include a cover letter with your application.

Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:

• Generous PTO policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect
• When we can-company-sponsored events and swag!!

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.