Systems Engineer - AWS, Linux, Windows

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

As a Technology team member, you're empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can. We are creating digital products that solve life's most complex moments. You'll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills. With a tech career here, there's no limit to what you can achieve.

Minimum Qualifications

• Experience in general workstation or server administration.
• Proficient with the Microsoft Office/365 suite of applications.
• Firm grasp of at least one programming, configuration, or scripting language like C#/.NET, Go, Ansible, PowerShell, or Terraform.
• Understands source code management (SCM) and is comfortable with Git (preferred), TFVC, or SVN.
  • Understands branches, forks, pull requests, and other concepts related to the
  • Working knowledge of an IDE or code editor like Visual Studio, Visual Studio Code, Atom, or Notepad++.
  • Understands code-sharing and publishing services like GitHub, GitLab, or Bitbucket.
• Thorough understanding of computer networking (DHCP, DNS, HTTP, TCP/UDP, IPv4/IPv6, OSI model).
• Comfortable working with a continuous integration/continuous deployment (CI/CD) platform like CircleCI, Jenkins, Octopus Deploy, or GitHub Actions. Alternatively, experience with a job scheduling/orchestration platform like Rundeck or Tidal.
• Firm grasp of at least one of the following domains:
  • Amazon Web Services (AWS) and its related services (Lambda, EC2, API Gateway, Route53, ECS, Elasticache, VPC, etc.)
  • Windows Server
  • Linux operating systems (Red Hat Enterprise Linux, CentOS, Rocky, SUSE, Ubuntu, Debian)
  • Container technologies (Kubernetes, Docker) and their respective components (Rancher, Helm, Trusted Registry, etc.)
  • Server hardware and data center architecture
• Understands client-server architecture with relation to web/app servers, databases, and other infrastructure platforms.
• Able to troubleshoot a variety of familiar and unfamiliar technologies using existing knowledge and expertise.

Preferred Qualifications

• Bachelor's degree in a field related to computer science or information technology.
• Experience working in Google Cloud Platform (GCP) or Microsoft Azure.
• Prior experience working in a customer-facing role and/or helpdesk.
• Prior experience working on physical hardware in a datacenter environment.
• Working knowledge of any of the following: VMware, Redis and/or other caching technologies, Splunk, Azure DevOps, PowerBI, Dynatrace, ServiceNow, or PagerDuty.
• Knowledge of agile development and delivery processes.

Role Summary

As a Systems Engineer at Rocket Central, you will be responsible for building, integrating, and troubleshooting server infrastructure as well as ensuring the stability, integrity, and efficient operation of the information systems that support the entire portfolio of companies that comprise Rocket Companies. An ideal candidate has a wide breadth of experience in private/public clouds, operating systems, an automation-first mentality, learns quickly, and thinks outside the box with familiar and unfamiliar technologies.

Role Purpose

In the near-term, a team member in this role will be focused almost exclusively on security and vulnerability management within our infrastructure platforms - adding systems to automated maintenance windows, managing risk/penetration test findings, and working with our information security team to address larger threats in the environment.

Longer-term, a team member in this role will support a wide variety of infrastructure platforms and initiatives with break-fix, security, buildout/architecture, and general operational functions. This can include anything from automating server operating system upgrades, building a new Terraform module to support a business need, or helping an application team troubleshoot a connection issue between their EC2 instance and an S3 bucket, to name a few.

Core Responsibilities

• Collaborate with application teams and other infrastructure engineers to build, maintain, and troubleshoot infrastructure in our private and public clouds using a wide array of proprietary and open-source technologies.
• Install, support, and configure systems or applications that make our team members productive.
• Partner with the business and other technology teams to develop, champion, and support new technologies.
• Develop automation to handle complex, time-consuming workflows and processes.
• Write documentation and record knowledge of systems that we support.
• Participate in an on-call rotation every 13-16 weeks.

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The minimum salary for this position is approximately seventy thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. This position is not open to applicants in New York City.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.